Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 1 Rating

Total
ease
features
design
support

Description

Ivanti Autonomous Endpoint Management is an endpoint management platform that combines AI, automation, asset intelligence, and security capabilities to streamline IT operations and improve endpoint reliability. Built on the Ivanti Neurons platform, it provides continuously updated visibility into managed, unmanaged, and shadow IT assets across an organization's environment. Device inventory and software estate management tools track endpoint configurations, ownership, installed applications, software versions, usage, and security exposures. The platform supports multi-OS endpoint management, device enrollment, operating system provisioning, application deployment, and employee self-service. Risk-based patch management helps organizations prioritize vulnerabilities, automate patch deployment, verify remediation, and maintain continuous compliance. Autonomous remediation capabilities use bots and automated actions to diagnose endpoint issues, apply fixes, and prevent recurring problems without requiring manual intervention for every incident. IT teams can also perform remote support, execute scripts, reboot devices, and apply bulk actions across groups of endpoints. Digital experience monitoring and endpoint analytics provide insights into device health, employee experience, performance issues, and operational trends. Ivanti combines these capabilities with governed AI, policy enforcement, secure access controls, and coordinated IT and security workflows to help organizations reduce risk, improve service delivery, and manage endpoints more efficiently.

Description

Ivanti ITSM is an enterprise IT service management solution that helps IT departments centralize support operations, automate service processes, and manage employee service requests. The platform provides tools for handling incidents, tickets, service requests, knowledge management, asset visibility, and service delivery workflows. Its embedded AI capabilities automatically classify and route incoming tickets, summarize incidents, and generate knowledge articles from resolved issues. Additional AI features include natural-language dashboard creation, real-time translation, writing assistance, and a centralized administration hub for managing AI functionality. Employees can access self-service portals, conversational chatbots, and an AI-powered virtual agent to resolve common issues without requiring direct assistance from support personnel. Ivanti ITSM includes no-code workflow and interface design tools that allow organizations to customize service processes using drag-and-drop configuration. The platform supports 14 ITIL 4-certified practices and provides reporting and analytics for monitoring service quality, operational performance, and service commitments. More than 1,000 connectors enable organizations to extend service management workflows into HR, finance, security, facilities, and other business functions. Ivanti ITSM supports cloud, on-premises, and hybrid deployments, although its AI capabilities require version 2024.2 or later on SaaS deployments and are not currently available in FedRAMP environments.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Ivanti Yes 
Ivanti Connect Secure Yes 
Ivanti Autonomous Endpoint Management No 
Ivanti ITSM Yes 
Ivanti Neurons for IIoT Yes 
Ivanti Neurons for Secure Access Yes 
Ivanti Policy Secure Yes 
Ivanti Velocity Yes 
Ivanti vADC Yes 

Integrations

Ivanti Yes 
Ivanti Connect Secure Yes 
Ivanti Autonomous Endpoint Management Yes 
Ivanti ITSM No 
Ivanti Neurons for IIoT No 
Ivanti Neurons for Secure Access No 
Ivanti Policy Secure No 
Ivanti Velocity No 
Ivanti vADC No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Ivanti

Founded

2017

Country

United States

Website

www.ivanti.com/autonomous-endpoint-management

Vendor Details

Company Name

Ivanti

Founded

2017

Country

United States

Website

www.ivanti.com/products/itsm

Product Features

Mobile Device Management (MDM)

Automatic Device Recognition No 
Data Management No 
Deployment Management No 
Inventory Management No 
Maintenance Utilities No 
Procurement Management No 
Remote Update / Installation No 
Software Management No 
Synchronization Management No 
Wireless Network Support No 

Patch Management

Alerts/Notifications No 
Automatic Approval No 
Automatic Patch Deployment No 
Automatic Scans No 
Compliance Management No 
Custom Patches No 
Dashboard No 
Network Wide Management No 
Patch Prioritization No 
Patch Testing No 
Remote Access/Control No 
Vulnerability Scanning No 

Vulnerability Management

Asset Discovery No 
Asset Tagging No 
Network Scanning No 
Patch Management No 
Policy Management No 
Prioritization No 
Risk Management No 
Vulnerability Assessment No 
Web Scanning No 

Product Features

IT Asset Management

Asset Tracking No 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management No 
Cost Tracking No 
Depreciation Management No 
IT Service Management No 
Inventory Management No 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management No 
Dashboard No 
Incident Management No 
Problem Management No 
Project Management No 
Release & Deployment Management No 
Self Service Portal No 

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