Average Ratings 1 Rating
Average Ratings 1 Rating
Description
Ivanti Autonomous Endpoint Management is an endpoint management platform that combines AI, automation, asset intelligence, and security capabilities to streamline IT operations and improve endpoint reliability. Built on the Ivanti Neurons platform, it provides continuously updated visibility into managed, unmanaged, and shadow IT assets across an organization's environment. Device inventory and software estate management tools track endpoint configurations, ownership, installed applications, software versions, usage, and security exposures. The platform supports multi-OS endpoint management, device enrollment, operating system provisioning, application deployment, and employee self-service. Risk-based patch management helps organizations prioritize vulnerabilities, automate patch deployment, verify remediation, and maintain continuous compliance. Autonomous remediation capabilities use bots and automated actions to diagnose endpoint issues, apply fixes, and prevent recurring problems without requiring manual intervention for every incident. IT teams can also perform remote support, execute scripts, reboot devices, and apply bulk actions across groups of endpoints. Digital experience monitoring and endpoint analytics provide insights into device health, employee experience, performance issues, and operational trends. Ivanti combines these capabilities with governed AI, policy enforcement, secure access controls, and coordinated IT and security workflows to help organizations reduce risk, improve service delivery, and manage endpoints more efficiently.
Description
Ivanti ITSM is an enterprise IT service management solution that helps IT departments centralize support operations, automate service processes, and manage employee service requests. The platform provides tools for handling incidents, tickets, service requests, knowledge management, asset visibility, and service delivery workflows. Its embedded AI capabilities automatically classify and route incoming tickets, summarize incidents, and generate knowledge articles from resolved issues. Additional AI features include natural-language dashboard creation, real-time translation, writing assistance, and a centralized administration hub for managing AI functionality. Employees can access self-service portals, conversational chatbots, and an AI-powered virtual agent to resolve common issues without requiring direct assistance from support personnel. Ivanti ITSM includes no-code workflow and interface design tools that allow organizations to customize service processes using drag-and-drop configuration. The platform supports 14 ITIL 4-certified practices and provides reporting and analytics for monitoring service quality, operational performance, and service commitments. More than 1,000 connectors enable organizations to extend service management workflows into HR, finance, security, facilities, and other business functions. Ivanti ITSM supports cloud, on-premises, and hybrid deployments, although its AI capabilities require version 2024.2 or later on SaaS deployments and are not currently available in FedRAMP environments.
API Access
Has API
No
API Access
Has API
No
Integrations
Ivanti
Yes
Ivanti Connect Secure
Yes
Ivanti Autonomous Endpoint Management
No
Ivanti ITSM
Yes
Ivanti Neurons for IIoT
Yes
Ivanti Neurons for Secure Access
Yes
Ivanti Policy Secure
Yes
Ivanti Velocity
Yes
Ivanti vADC
Yes
Integrations
Ivanti
Yes
Ivanti Connect Secure
Yes
Ivanti Autonomous Endpoint Management
Yes
Ivanti ITSM
No
Ivanti Neurons for IIoT
No
Ivanti Neurons for Secure Access
No
Ivanti Policy Secure
No
Ivanti Velocity
No
Ivanti vADC
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Ivanti
Founded
2017
Country
United States
Website
www.ivanti.com/autonomous-endpoint-management
Vendor Details
Company Name
Ivanti
Founded
2017
Country
United States
Website
www.ivanti.com/products/itsm
Product Features
Mobile Device Management (MDM)
Automatic Device Recognition
No
Data Management
No
Deployment Management
No
Inventory Management
No
Maintenance Utilities
No
Procurement Management
No
Remote Update / Installation
No
Software Management
No
Synchronization Management
No
Wireless Network Support
No
Patch Management
Alerts/Notifications
No
Automatic Approval
No
Automatic Patch Deployment
No
Automatic Scans
No
Compliance Management
No
Custom Patches
No
Dashboard
No
Network Wide Management
No
Patch Prioritization
No
Patch Testing
No
Remote Access/Control
No
Vulnerability Scanning
No
Vulnerability Management
Asset Discovery
No
Asset Tagging
No
Network Scanning
No
Patch Management
No
Policy Management
No
Prioritization
No
Risk Management
No
Vulnerability Assessment
No
Web Scanning
No
Product Features
IT Asset Management
Asset Tracking
No
Audit Management
No
Compliance Management
No
Configuration Management
No
Contract/License Management
No
Cost Tracking
No
Depreciation Management
No
IT Service Management
No
Inventory Management
No
Maintenance Management
No
Procurement Management
No
Requisition Management
No
Supplier Management
No
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
No
Release & Deployment Management
No
Self Service Portal
No