Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Employees often find passwords to be a burden, just as you may find it challenging to manage the vulnerabilities associated with them. The accumulation of passwords and tokens not only increases security risks but also leads to user fatigue and additional expenses. It’s time to eliminate passwords altogether. According to 89% of security experts, implementing a sophisticated multi-factor authentication solution that offers ongoing, behavior-based verification would significantly enhance their organization’s security. Acceptto delivers an Intelligent MFA that seamlessly grants access to applications while continuing to authenticate users after they have logged in. This system effectively thwarts account takeovers, even if cybercriminals have managed to obtain passwords. ItsMe™ Intelligent Multi Factor Authentication (MFA) bolsters your security by verifying access attempts on registered devices in real-time via methods such as push notifications or verification codes (SMS, TOTP, email, etc.). With options like timed based one-time passwords (TOTP), security keys, or biometric authentication, you can securely verify access even in offline scenarios, ensuring peace of mind for users and administrators alike.
Description
Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Active Directory
Yes
Amazon Web Services (AWS)
Yes
Box
Yes
Cisco ACI
Yes
Genesys Cloud CX
No
GitHub
Yes
Google Cloud Platform
Yes
Microsoft Azure
Yes
Microsoft Outlook
Yes
Okta
Yes
Integrations
Active Directory
No
Amazon Web Services (AWS)
No
Box
No
Cisco ACI
No
Genesys Cloud CX
Yes
GitHub
No
Google Cloud Platform
No
Microsoft Azure
No
Microsoft Outlook
No
Okta
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Acceptto
Founded
2013
Country
United States
Website
www.acceptto.com/mfa-itsme/
Vendor Details
Company Name
Genesys
Founded
1990
Country
United States
Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764