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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Employees often find passwords to be a burden, just as you may find it challenging to manage the vulnerabilities associated with them. The accumulation of passwords and tokens not only increases security risks but also leads to user fatigue and additional expenses. It’s time to eliminate passwords altogether. According to 89% of security experts, implementing a sophisticated multi-factor authentication solution that offers ongoing, behavior-based verification would significantly enhance their organization’s security. Acceptto delivers an Intelligent MFA that seamlessly grants access to applications while continuing to authenticate users after they have logged in. This system effectively thwarts account takeovers, even if cybercriminals have managed to obtain passwords. ItsMe™ Intelligent Multi Factor Authentication (MFA) bolsters your security by verifying access attempts on registered devices in real-time via methods such as push notifications or verification codes (SMS, TOTP, email, etc.). With options like timed based one-time passwords (TOTP), security keys, or biometric authentication, you can securely verify access even in offline scenarios, ensuring peace of mind for users and administrators alike.

Description

Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Active Directory Yes 
Amazon Web Services (AWS) Yes 
Box Yes 
Cisco ACI Yes 
Genesys Cloud CX No 
GitHub Yes 
Google Cloud Platform Yes 
Microsoft Azure Yes 
Microsoft Outlook Yes 
Okta Yes 
OpenVPN Access Server Yes 
Ping Identity Yes 
REST Assured Yes 
Slack Yes 
Sophos Cloud Optix Yes 
Splunk Cloud Platform Yes 
VMware Cloud Yes 
Zoom Yes 

Integrations

Active Directory No 
Amazon Web Services (AWS) No 
Box No 
Cisco ACI No 
Genesys Cloud CX Yes 
GitHub No 
Google Cloud Platform No 
Microsoft Azure No 
Microsoft Outlook No 
Okta No 
OpenVPN Access Server No 
Ping Identity No 
REST Assured No 
Slack No 
Sophos Cloud Optix No 
Splunk Cloud Platform No 
VMware Cloud No 
Zoom No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Acceptto

Founded

2013

Country

United States

Website

www.acceptto.com/mfa-itsme/

Vendor Details

Company Name

Genesys

Founded

1990

Country

United States

Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

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