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Average Ratings 4 Ratings

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Description

Customers dread waiting in line. Research indicates that long waits at the checkout significantly contribute to dissatisfaction among shoppers in retail environments. On the flip side, having minimal wait times—and the anticipation of such—plays a crucial role in fostering customer loyalty and increasing spending. Effective queue management focuses on optimizing the roles of checkout and customer service personnel to enhance both customer satisfaction and business profitability. As competition from online shopping continues to grow, it becomes increasingly essential for physical grocery stores to provide an exceptional in-store experience. Our extensive experience with queue management systems across countless supermarkets globally has demonstrated that minimizing checkout wait times can yield numerous additional benefits for businesses. When shoppers feel assured of a swift and effortless service, they are not only more likely to visit a store initially but are also inclined to spend more time exploring various products. In turn, this boosts overall customer engagement and enhances the likelihood of repeat visits.

Description

The #1 analytics platform for grocers. retailMetrix is a data analysis platform specifically designed for grocers. Our mobile app offers real-time analytics and insights on sales, customer behavior and operational efficiency that can be used to optimize grocers' operations and drive growth. Our mobile app features include real-time data tracking, customer behavior insights and operational efficiency tools. You can also create customizable dashboards. These tools enable grocers access key metrics and data while on the move, allowing them to make informed business decisions. Grocers can access the RetailMetrix mobile application to get the data and insights that they need to optimize their operations and drive success.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Aloha Essentials by NCR Voyix No 
Cohesion Yes 
ECRS CATAPULT No 
ICONICS' Intelligent Building Software (IBSS) Yes 
IT Retail POS No 
Synergy eCase Yes 

Integrations

Aloha Essentials by NCR Voyix Yes 
Cohesion No 
ECRS CATAPULT Yes 
ICONICS' Intelligent Building Software (IBSS) No 
IT Retail POS Yes 
Synergy eCase No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

IRISYS

Founded

1996

Country

United Kingdom

Website

www.irisys.net/queue-management

Vendor Details

Company Name

retailMetrix

Founded

2020

Country

United States

Website

retailmetrix.io

Product Features

Queue Management

Appointment Scheduling No 
Calendar No 
Communication Tools No 
Contactless No 
Customer Surveys No 
Dashboard No 
For Banks No 
For Government No 
For Healthcare No 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters No 
Virtual Queue No 

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