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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Customers dread waiting in line. Research indicates that long waits at the checkout significantly contribute to dissatisfaction among shoppers in retail environments. On the flip side, having minimal wait times—and the anticipation of such—plays a crucial role in fostering customer loyalty and increasing spending. Effective queue management focuses on optimizing the roles of checkout and customer service personnel to enhance both customer satisfaction and business profitability. As competition from online shopping continues to grow, it becomes increasingly essential for physical grocery stores to provide an exceptional in-store experience. Our extensive experience with queue management systems across countless supermarkets globally has demonstrated that minimizing checkout wait times can yield numerous additional benefits for businesses. When shoppers feel assured of a swift and effortless service, they are not only more likely to visit a store initially but are also inclined to spend more time exploring various products. In turn, this boosts overall customer engagement and enhances the likelihood of repeat visits.

Description

Reduce wait times and eliminate chaos for your customers by allowing them to view wait times and join the queue online. By removing uncertainty, you empower customers to arrive just in time, ultimately saving them valuable time. Achieve operational efficiency and service excellence, ensuring that you delight your customers with prompt and effective service. Consistently aim to surpass customer expectations to strengthen your brand community. Enhancing your bottom-line and customer retention is achievable when you demonstrate genuine care, transforming every visitor into a loyal patron. By serving more customers and minimizing walk-aways and no-shows, you can streamline your operations. Our integrated queue and appointment management system allows each customer to monitor their queue status in real-time via their mobile devices. With our advanced, automated technology, deliver timely service and provide accurate wait time notifications that lead to 5-star customer satisfaction. As hate2wait adapts to your business, it learns and predicts wait times with remarkable accuracy, ensuring a seamless experience for all. This proactive approach not only meets customer needs but fosters long-lasting relationships.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Cohesion
ICONICS' Intelligent Building Software (IBSS)
Synergy eCase

Integrations

Cohesion
ICONICS' Intelligent Building Software (IBSS)
Synergy eCase

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

IRISYS

Founded

1996

Country

United Kingdom

Website

www.irisys.net/queue-management

Vendor Details

Company Name

hate2wait

Founded

2015

Country

India

Website

hate2wait.io/business

Product Features

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Product Features

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

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