Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Customers dread waiting in line. Research indicates that long waits at the checkout significantly contribute to dissatisfaction among shoppers in retail environments. On the flip side, having minimal wait times—and the anticipation of such—plays a crucial role in fostering customer loyalty and increasing spending. Effective queue management focuses on optimizing the roles of checkout and customer service personnel to enhance both customer satisfaction and business profitability. As competition from online shopping continues to grow, it becomes increasingly essential for physical grocery stores to provide an exceptional in-store experience. Our extensive experience with queue management systems across countless supermarkets globally has demonstrated that minimizing checkout wait times can yield numerous additional benefits for businesses. When shoppers feel assured of a swift and effortless service, they are not only more likely to visit a store initially but are also inclined to spend more time exploring various products. In turn, this boosts overall customer engagement and enhances the likelihood of repeat visits.

Description

Waiting can be painful for everyone. It creates anxiety for your visitors as they lose control over their time. Your team will feel stressed because they will be responsible for filling out paper forms and answering repetitive questions. They also have to try to provide the best customer service possible in a busy office. Traditional queuing involves visitors checking in at a front desk and filling out a form. Then they wait for their call. It sounds easy enough and has been for many years. But is it the best?

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cohesion Yes 
ICONICS' Intelligent Building Software (IBSS) Yes 
Synergy eCase Yes 

Integrations

Cohesion No 
ICONICS' Intelligent Building Software (IBSS) No 
Synergy eCase No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

IRISYS

Founded

1996

Country

United Kingdom

Website

www.irisys.net/queue-management

Vendor Details

Company Name

Advanced Kiosks

Founded

2000

Country

United States

Website

www.queuingsoftware.com

Product Features

Queue Management

Appointment Scheduling No 
Calendar No 
Communication Tools No 
Contactless No 
Customer Surveys No 
Dashboard No 
For Banks No 
For Government No 
For Healthcare No 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters No 
Virtual Queue No 

Product Features

Kiosk

Activity Reservations Yes 
Digital Signature Yes 
License Management Yes 
Onsite Printing Yes 
Remote Access Yes 
Secure Browsing Yes 
Ticket / Order Fulfillment Yes 
Touch Screen Yes 
Usage Reporting Yes 
Virtual Keyboard Yes 
Wireless Internet Access Yes 

Queue Management

Appointment Scheduling No 
Calendar No 
Communication Tools No 
Contactless No 
Customer Surveys No 
Dashboard No 
For Banks No 
For Government No 
For Healthcare No 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters No 
Virtual Queue No 

Alternatives

Alternatives

ScanQueue Reviews

ScanQueue

Tugadot Pty Ltd
piLOBI Reviews

piLOBI

Paraminfo