Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Iris serves as a comprehensive framework for data collection, aimed at efficiently and swiftly delivering key performance indicators for network management. Designed to be robust and scalable, this framework addresses the common challenges encountered by internet service providers, effectively resolving various issues. The system is capable of generating insightful reports from extensive data sets, ensuring that users can interpret information meaningfully. As a holistic solution for network monitoring, Iris supports both enterprises and carrier-grade networks in their pursuit of achieving zero downtime and optimal performance levels. By employing advanced algorithmic techniques for the correlation and clustering of alerts, it allows for proactive identification of potential issues within the development ecosystem. Additionally, Iris Home offers an affordable and user-friendly option for monitoring home networks, providing crucial performance metrics for home internet connections with minimal computing requirements. This simplicity makes it an appealing choice for everyday users seeking to enhance their internet experience.
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
API Access
Has API
No
API Access
Has API
No
Integrations
SONIFI
No
Pricing Details
$10 per month
Free Trial
No
Free Version
No
Pricing Details
$55 - $75 /month/user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Iris Network Systems
Country
South Africa
Website
irisns.com
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Product Features
Data Management
Customer Data
No
Data Analysis
Yes
Data Capture
No
Data Integration
Yes
Data Migration
No
Data Quality Control
Yes
Data Security
No
Information Governance
No
Master Data Management
No
Match & Merge
No
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes