Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Iris serves as a comprehensive framework for data collection, aimed at efficiently and swiftly delivering key performance indicators for network management. Designed to be robust and scalable, this framework addresses the common challenges encountered by internet service providers, effectively resolving various issues. The system is capable of generating insightful reports from extensive data sets, ensuring that users can interpret information meaningfully. As a holistic solution for network monitoring, Iris supports both enterprises and carrier-grade networks in their pursuit of achieving zero downtime and optimal performance levels. By employing advanced algorithmic techniques for the correlation and clustering of alerts, it allows for proactive identification of potential issues within the development ecosystem. Additionally, Iris Home offers an affordable and user-friendly option for monitoring home networks, providing crucial performance metrics for home internet connections with minimal computing requirements. This simplicity makes it an appealing choice for everyday users seeking to enhance their internet experience.

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

SONIFI Yes 

Integrations

SONIFI No 

Pricing Details

$10 per month
Free Trial No 
Free Version No 

Pricing Details

$55 - $75 /month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Iris Network Systems

Country

South Africa

Website

irisns.com

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Product Features

Data Management

Customer Data No 
Data Analysis Yes 
Data Capture No 
Data Integration Yes 
Data Migration No 
Data Quality Control Yes 
Data Security No 
Information Governance No 
Master Data Management No 
Match & Merge No 

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Alternatives

Alternatives

WiFi Explorer Reviews

WiFi Explorer

Intuitibits