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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Ireckonu facilitates connections with your guests, ensuring that every interaction is smooth and impactful, extending from the moments leading up to check-in all the way through to after they check out. This is the reason our interconnected ecosystem is meticulously crafted to oversee your operations and systems while empowering your staff, enabling you to tailor experiences that cater to the specific preferences of each guest in every room. With features ranging from guest profiling and analytics to on-the-spot assistance for hotel staff, our ecosystem revolves around the CORE, delivering genuinely unique experiences for your guests. The CORE middleware integrates your systems seamlessly as you adopt new technologies, creating an environment that collaborates effectively to not only meet but exceed guests' expectations. You will gain deep insights into what drives your guests, ensuring they return for more stays in the future. Additionally, our robust integration with Auth0 has allowed us to decouple identity management from a guest’s profile, which empowers hoteliers to implement single sign-on (SSO) and multi-factor authentication, enhancing security while simplifying access for guests. As a result, both the guest experience and operational efficiency are significantly enhanced.

Description

TRACK’s Hotel CRM is a comprehensive enterprise solution that consolidates all guest data into a single, accessible location, enhancing direct bookings and guest retention through timely engagement throughout their journey. Traditionally, hoteliers have struggled with a fragmented array of systems, making effective communication and marketing a challenge. The TRACK Hotel CRM allows hoteliers and marketing teams to merge various software into a unified platform that features Omni-Channel marketing and guest communication tools, ensuring that all data is connected seamlessly under one subscription and API. This system enables the customization and personalization of pre-stay messages to elevate the guest experience significantly. Furthermore, it automates the process of sending confirmation emails and text messages immediately after a reservation is confirmed, streamlining operations and enhancing guest satisfaction. With TRACK's Hotel CRM, the future of guest engagement is not just simplified—it’s also more effective and tailored to individual needs.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Auth0 Yes 
Blotout Yes 
FreedomPay Yes 
Google Yes 
Meltano Yes 
Mews Yes 
Oracle Hospitality Reporting and Analytics Yes 
Salesforce Yes 
Shift4 Yes 
Wiacom Yes 

Integrations

Auth0 No 
Blotout No 
FreedomPay No 
Google No 
Meltano No 
Mews No 
Oracle Hospitality Reporting and Analytics No 
Salesforce No 
Shift4 No 
Wiacom No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Ireckonu

Founded

2015

Country

Netherlands

Website

ireckonu.com

Vendor Details

Company Name

TRACK Hospitality Software

Founded

2009

Country

United States

Website

www.trackhs.com

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration No 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration No 
Task Management No 
Territory Management No 

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