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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Enhance your service by incorporating cloud-based voice and video capabilities into your current offerings. Discover how iotum's ready-to-use APIs and SDKs facilitate interactive experiences within your application, website, or platform. By adopting this technology, you can nurture stronger customer connections through their preferred communication channels. Interact with your audience in real-time, regardless of their location or the platform they are using, by integrating video and voice through iotum’s robust API and SDK solutions. The use of the VP9-SVC codec—one of the latest advancements in video technology—ensures reduced bandwidth consumption while still delivering exceptional video quality, even in less-than-ideal internet conditions. With a globally distributed network of media servers, iotum maintains low latency connections, guaranteeing that all users enjoy a clear communication experience. Additionally, iotum provides a suite of collaborative tools like annotation, whiteboards, laser pointers, and instant chat, available a-la-carte, allowing your developers to focus on other critical tasks instead of building these features from scratch. This comprehensive approach not only improves user experience but also saves significant development time and resources.

Description

This Communications Platform as a Service (CPaaS), equipped with an API and low-code capabilities, is tailored to assist enterprises in minimizing expenses, simplifying processes, and expediting IT initiatives. Users can quickly design and automate customer journeys using an intuitive drag-and-drop editor filled with robust building blocks (nodes). Transitioning to low-code development can significantly shorten the time required to launch new applications and customer journeys. The platform allows for the seamless consumption of events from current systems to initiate customer communication workflows. It enables the integration of customer interactions with backend systems, facilitating comprehensive automation from start to finish. Users can effortlessly test, deploy, and make iterative adjustments to workflows within a secure and scalable serverless framework. Additionally, the platform boasts a rich array of communication APIs and SDKs, including options for SMS, voice, push notifications, RCS, WhatsApp, and video, allowing businesses to connect with customers on their chosen channels. This flexibility not only enhances customer engagement but also streamlines operational efficiency across various platforms.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BasicOps No 
Cal ID No 
NiCE CXone Mpower No 
Recall.ai No 
Rootly No 
Salesforce Agentforce Service No 
ServiceNow No 
Stackreaction No 
Webex Campaign No 
Webex Engage No 
Webex Notify No 
WhatsApp No 
Zendesk No 
toby No 

Integrations

BasicOps Yes 
Cal ID Yes 
NiCE CXone Mpower Yes 
Recall.ai Yes 
Rootly Yes 
Salesforce Agentforce Service Yes 
ServiceNow Yes 
Stackreaction Yes 
Webex Campaign Yes 
Webex Engage Yes 
Webex Notify Yes 
WhatsApp Yes 
Zendesk Yes 
toby Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

iotum

Founded

2005

Country

Canada

Website

www.iotum.com

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

imimobile.com/products/webex-connect

Product Features

Cloud Communication Platform

Audio / Video Conferencing No 
Call Center No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
IVR / Voice Recognition No 

Live Streaming

Access Control No 
Audience Analytics No 
Audience Engagement No 
Browser-based No 
Customizable Branding No 
Encoding No 
Event Scheduling No 
Live Streaming Production No 
Moderation No 
Monetization Tools No 
Multi-Screen / Split-Screen No 
Multiple Camera Feeds No 
Multistreaming No 
Session Recording No 
Social Media Integration No 
Streaming Platform Integration No 

Product Features

Cloud Communication Platform

Audio / Video Conferencing No 
Call Center No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
IVR / Voice Recognition No 

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Customer Journey Mapping Tools

Action Management No 
Attribution Modeling No 
Behavioral Analytics No 
Collaboration No 
Customer Profiles No 
Data Import / Export No 
Predictive Analytics No 
Surveys & Feedback No 
Templates No 

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