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Description
InvGate Service Management, a reliable asset management and help desk solution, was created to optimize IT services and provide IT support. InvGate Service Management has the easiest to use and most intuitive user interface. It offers a multi-departmental solution for service fulfillment with federated assets management capabilities. This allows seamless integration between asset requests and service requests. InvGate Service Management includes a drag-and drop graphical workflow builder. It also features 100% code-free configuration and custom dashboards.
Description
nService is an online help desk software that enables customer service teams to establish a support site for their clients. IT departments can utilize it to create an IT help desk platform for delivering technical assistance. Additionally, other sectors such as facility management and HR can present their services through the help desk interface. Customers visit the help desk site to explore the knowledge base, submit service requests (or tickets), and monitor their progress. Technicians are able to assign, respond to, and resolve these service requests efficiently. Managers leverage the system to oversee the services provided by their teams. I have been consistently impressed by the efficiency and user-friendliness of your nService help desk solution. Users find it easy to keep tabs on their requests and appreciate the prompt responses they receive. Technicians can effortlessly assess their tasks, prioritize, and get started on their work. Moreover, managers have access to necessary reports, allowing them to escalate issues as needed, making the whole process more streamlined and effective. The overall functionality of nService significantly enhances both user experience and operational efficiency across various departments.
API Access
Has API
API Access
Has API
Integrations
AWS Marketplace
Gmail
Microsoft Outlook
Microsoft Teams
Workativ Assistant
Zapier
Integrations
AWS Marketplace
Gmail
Microsoft Outlook
Microsoft Teams
Workativ Assistant
Zapier
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
InvGate
Founded
2004
Country
United States
Website
www.invgate.com
Vendor Details
Company Name
Avensoft
Website
www.avensoft.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
