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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

IntranetBOX serves as the perfect employee portal tailored for your organization. This intranet solution facilitates the seamless sharing of knowledge, organized data storage, and enhanced communication flow within your business. Its implementation is not only straightforward and cost-effective but also customizable to meet specific needs. The intuitive design ensures a pathway to sustained success in the future. By minimizing internal organizational tasks, such as data upkeep, overall work process efficiency is significantly improved. With a variety of features, knowledge within the company is processed and utilized more swiftly and effectively. Utilizing IntranetBOX allows for a swift return on investment while keeping expenses to a minimum. Most of the project implementation is supported by the standard "Out of the BOX" functionalities, which leads to a decrease in the need for extensive staff involvement during the project setup. Consequently, this also frees up resources for other essential tasks within the organization.

Description

A comprehensive help desk software solution designed to accommodate any internal support team that handles inquiries from employees. Accessible via a link on your Intranet, this web-based software enables your company's workforce to access online assistance, track requests, and utilize self-help resources, even during off-hours. The innovative design elements ensure that you can be operational within hours of installation. Employees can submit support requests directly from your Intranet link using any standard web browser. Sitehelpdesk serves as the central support service solution within our product lineup and is available for download from our website, allowing you to establish your in-house support system with just a Microsoft server. Alternatively, we can provide cloud hosting for your convenience. For smaller IT departments, sitehelpdesk may fulfill your immediate needs, and upgrading to sitehelpdesk-IT for enhanced IT service features is a seamless process; you will only be charged the price difference when making the upgrade. This flexibility ensures that your support system can evolve alongside your organization's requirements.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Hyper-V Yes 
VMware Cloud Yes 

Integrations

Microsoft Hyper-V No 
VMware Cloud No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$800.00/one-time
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

IntranetBOX

Founded

2005

Country

Germany

Website

www.intranetbox.de/intranet/index.php/ezpublish/

Vendor Details

Company Name

Sitehelpdesk.com

Founded

2000

Country

United Kingdom

Website

www.sitehelpdesk.com/helpdesk/sitehelpdesk.html

Product Features

Intranet

Activity / News Feed No 
Blogs No 
Calendar Management No 
Content Management No 
Discussions / Forums No 
Employee Directory No 
Knowledge Management No 
Policy Management No 
Search No 
Wiki No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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