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Description
Mosaic facilitates digital interactions through various channels, whether managed by our specialists or utilized independently. Implement once and access everywhere. With Mosaic, your customers can seamlessly automate their conversations with your brand using advanced virtual assistants. Our enterprise-level performance is grounded in deep industry knowledge, catering to businesses of all sizes and sectors. Whether for inbound or outbound communication via voice, text, social media, or email, the cloud-based technology ensures rapid and straightforward activation, allowing you to get started swiftly. Mosaic crafts tailored and effortless experiences for your clients when they reach out to you, akin to having your most proficient employee engaged in every conversation to address inquiries and support transactions. We offer lifecycle managed services through a collaborative and practical method to ensure the effective delivery of Mosaic. Our dedicated Intrado Success Coaches play a crucial role in maintaining and updating the software with the latest controls and capabilities, while also incorporating the best practices in the market to enhance performance and user satisfaction. This comprehensive support further solidifies Mosaic's commitment to excellence in customer engagement.
Description
Empowering front-line agents is the key to exceeding customer expectations while ensuring exceptional service can be provided from any location. With the help of NICE Enlighten AI, businesses can now create remarkable experiences focused on customer satisfaction through Real-Time Interaction Guidance. This innovative AI tool utilizes advanced, specifically designed behavior models that allow contact center agents to make real-time self-corrections when it is most crucial. For the first time, companies are achieving high levels of customer satisfaction in every interaction they have. NICE Enlighten AI’s groundbreaking predictive behavioral models, built from over 20 years of comprehensive industry research and millions of interactions, facilitate this achievement. The Real-Time Interaction Guidance feature promptly and accurately evaluates the agent behaviors that correlate with customer satisfaction. By providing clear and actionable recommendations, agents are empowered to consistently perform at their best and ensure excellence in every customer interaction. This not only enhances the customer experience but also fosters a culture of continuous improvement within the organization.
API Access
Has API
API Access
Has API
Integrations
Augment CXM
Cisco ACI
Eckoh
HoneyHive
Microsoft 365
NICE CXone Mpower
SecureRedact
SpiceX
UltraDNS
iVision Plus
Integrations
Augment CXM
Cisco ACI
Eckoh
HoneyHive
Microsoft 365
NICE CXone Mpower
SecureRedact
SpiceX
UltraDNS
iVision Plus
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Intrado
Country
United States
Website
www.intrado.com/en/enterprise-collaboration/customer-experience-services
Vendor Details
Company Name
NICE
Founded
1986
Country
United States
Website
www.nice.com/websites/enlighten-ai/
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback