Compare Intermedia Unite vs. Zoom Workplace in 2026

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Average Ratings 1,631 Ratings

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Average Ratings 1 Rating

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Description

Intermedia Unite is an all-in-one business communications and collaboration platform designed to keep employees connected and responsive across locations, devices, and teams. The solution combines cloud phone service, video meetings, team messaging, file sharing, customer engagement tools, and productivity features into one integrated platform. By consolidating multiple communication tools, Unite reduces app switching and gives employees a simpler way to call, meet, chat, share files, and engage customers from desktop or mobile devices. Its enterprise-grade calling system includes more than 100 voice features that support professional business communications and consistent customer interactions. The platform also supports enhanced Microsoft Teams experiences, helping organizations extend communication capabilities within their existing collaboration environment. AI features such as transcription, summaries, and conversation insights help users retain important information, identify follow-up actions, and improve team efficiency. Mobile and desktop apps allow employees to maintain a consistent business identity whether they are in the office, remote, or on the go. Backed by strong uptime commitments and J.D. Power-certified support, Intermedia Unite is built for reliability and ease of use. By unifying communications, collaboration, and engagement, Unite helps organizations increase productivity while improving the way teams serve customers.

Description

Transform your team's workflow with a comprehensive collaboration platform that features an AI Companion. Enhance communication, boost productivity, make the most of in-person interactions, and foster employee engagement through Zoom Workplace. Establish valuable connections with a singular solution that encompasses meetings, team chat, whiteboarding, phone services, and much more. Eliminate unnecessary time spent switching between different applications, as Zoom Workplace delivers a smooth, automated experience accessible from both mobile devices and desktops. With its integrated functionalities, you can easily initiate calls or meetings directly from chat threads, collaborate on whiteboards from various locations, and check your colleagues' availability with just a glance. This unified approach not only simplifies tasks but also encourages a more cohesive and dynamic work environment.

API Access

Has API Yes

API Access

Has API No

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Screenshots View All

Integrations

ALGO Yes

Google Calendar Yes

Google Meet Yes

Microsoft 365 Yes

Microsoft Copilot Yes

NetSuite CRM Yes

Sales Robots Yes

Salesforce Yes

ServiceNow Yes

Workvivo No

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Explore All 22 Integrations

Integrations

ALGO No

Google Calendar No

Google Meet No

Microsoft 365 No

Microsoft Copilot No

NetSuite CRM No

Sales Robots No

Salesforce No

ServiceNow No

Workvivo Yes

Show More Integrations

Explore All 18 Integrations

Pricing Details

$22.99/user

Contact us today to get a custom quote for your business.

Free Trial No

Free Version No

Pricing Details

$13.32/user/month

Free Trial No

Free Version Yes

Deployment

Web-Based Yes

On-Premises No

iPhone App Yes

iPad App Yes

Android App Yes

Windows Yes

Mac Yes

Linux No

Chromebook No

Deployment

Web-Based Yes

On-Premises No

iPhone App Yes

iPad App Yes

Android App Yes

Windows Yes

Mac Yes

Linux Yes

Chromebook Yes

Customer Support

Business Hours Yes

Live Rep (24/7) Yes

Online Support Yes

Customer Support

Business Hours No

Live Rep (24/7) No

Online Support Yes

Types of Training

Training Docs Yes

Webinars No

Live Training (Online) No

In Person No

Types of Training

Training Docs Yes

Webinars No

Live Training (Online) No

In Person No

Vendor Details

Company Name

Intermedia

Founded

1993

Country

United States

Website

www.intermedia.com

Vendor Details

Company Name

Zoom Communications

Founded

2011

Country

United States

Website

www.zoom.com/en/products/collaboration-tools/

Product Features

AI Receptionists

Business Phone Systems

Call Logging Yes

Call Monitoring Yes

Call Recording Yes

Call Routing Yes

Employee Directory Yes

IVR / Voice Recognition Yes

Mobile Access Yes

Virtual Call Center Yes

Web Conferencing Yes

Business VoIP

Call Parking Yes

Call Recording Yes

Contact Management Yes

Encryption Yes

IVR / Voice Recognition Yes

Ring Groups Yes

SIP Trunking Yes

Unified Communications Yes

Voice Quality Enhancement Yes

Call Center

Intermedia® Contact Center empowers organizations to provide swift, customized customer interactions across multiple channels. By integrating voice, chat, SMS, and email into a single platform, it allows teams to interact with customers effortlessly without the need to toggle between different tools. Advanced routing and self-service options ensure that customers are promptly connected to the appropriate resources, while automating common inquiries helps minimize wait times. Customer service agents enjoy easy access to essential information, such as customer context and interaction history, along with collaborative tools that enhance issue resolution efficiency. The platform's AI-driven capabilities, including real-time support, summaries, and actionable insights, assist agents and enable supervisors to enhance both performance and service quality. Comprehensive dashboards, reporting features, and secure recording ensure transparency and assist with compliance requirements. With a remarkable 99.999% uptime and support recognized by J.D. Power, it guarantees dependable performance—leading to improved service, heightened team productivity, and streamlined communications with customers.

Blended Call Center No

Call Logging No

Call Recording No

Call Scripting No

Campaign Management No

Database No

Escalation Management No

IVR / Voice Recognition No

Inbound Call Center No

Manual Dialer No

Outbound Call Center No

Predictive Dialer No

Progressive Dialer No

Queue Management No

Real-time Chat No

Reporting/Analytics No

Contact Center as a Service (CCaaS)

Intermedia® Contact Center empowers businesses to provide quick, tailored customer interactions across all channels. By integrating voice, chat, SMS, and email into a single platform, it allows teams to connect with customers effortlessly without the need to switch between different tools. With intelligent routing and self-service options, customers are swiftly directed to the appropriate resources, while automation of common inquiries helps minimize wait times. Agents can view customer context, interaction history, and collaboration tools all in one location, enabling quicker issue resolution. The platform includes AI-driven functionalities such as real-time support, summaries, and analytical insights that assist agents and enhance supervisors' ability to elevate performance and service standards. Comprehensive dashboards, reporting, and secure recording capabilities ensure transparency and aid in compliance. Supported by a remarkable 99.999% uptime and certified assistance from J.D. Power, this solution guarantees dependable performance—leading to improved service, more efficient teams, and streamlined customer communication.

SIP Trunk

Automatic Fail-over Routing No

Call Data Records No

Caller ID Yes

Disaster Recovery No

International Numbers Yes

Multiple DID Options Yes

PSTN Forwarding Yes

Toll-Free Numbers Yes

e911 Yes

Team Communication

Activity / News Feed Yes

Audio Calls Yes

Calendar Management Yes

Chat / Messaging Yes

Discussion Threads Yes

File Sharing Yes

Mobile Access Yes

Push Notifications Yes

Search Yes

Surveys & Feedback Yes

Task Management Yes

Video Conferencing Yes

Telephony

Auto-Dialer Yes

Call Center Management Yes

Call Monitoring Yes

Contact Management Yes

IVR / Voice Recognition No

Inbound Reporting No

Outbound Reporting No

Predictive Dialer No

Telemarketing Management No

VoIP Yes

Voice & Data Integration No

UCaaS

Unified Communications

Audio / Video Conferencing Yes

Calendar Management Yes

Call Recording Yes

Call Routing Yes

Chat / Messaging Yes

Fax Management No

File Sharing Yes

Mobile Access Yes

Multi-User Collaboration Yes

Voice Mail Yes

Video Conferencing

Electronic Hand Raising Yes

Mobile Access Yes

On-Demand Webcasting Yes

Presentation Streaming Yes

Presentation Tools Yes

Private Chat Yes

Real-Time Chat Yes

Record & Playback Ability Yes

Screen Sharing Yes

Two-Way Audio & Video Yes

Video Conferencing Yes

Whiteboard No

Web Conferencing

Electronic Hand Raising No

Mobile Access No

On-Demand Webcasting No

Presentation Streaming No

Presentation Tools No

Private Chat No

Real-Time Chat No

Record & Playback Ability No

Screen Sharing No

Two-Way Audio & Video No

Video Conferencing No

Whiteboard No

Workforce Optimization (WFO)

Interaction Analytics Yes

Liability Recording No

Performance Management No

Quality Management No

Real-time Guidance No

Reporting Yes

Speech Analytics No

Surveying No

Workforce Management No

eLearning No

Product Features

Appointment Scheduling

Appointment Reminders No

Automated Scheduling No

Calendar Sync No

Client Database No

Group Scheduling No

Mobile Access No

Multi-Location No

Online Booking No

Online Payments No

Recurring Appointments No

Room Booking Management No

Business Phone Systems

Call Logging No

Call Monitoring No

Call Recording No

Call Routing No

Employee Directory No

IVR / Voice Recognition No

Mobile Access No

Virtual Call Center No

Web Conferencing No

Business VoIP

Call Parking No

Call Recording No

Contact Management No

Encryption No

IVR / Voice Recognition No

Ring Groups No

SIP Trunking No

Unified Communications No

Voice Quality Enhancement No

Collaboration

Brainstorming No

Calendar Management No

Chat / Messaging No

Contact Management No

Content Management No

Document Management No

Project Management No

Real Time Editing No

Task Management No

Version Control No

Video Conferencing No

Digital Signage

Automatic Player Updates No

Content Scheduling No

Media Library No

Multi-Screen Support No

Remote Deployment No

Remote Display Management No

Visual Editor No

Hot Desk Booking

Kiosk

Activity Reservations No

Digital Signature No

License Management No

Onsite Printing No

Remote Access No

Secure Browsing No

Ticket / Order Fulfillment No

Touch Screen No

Usage Reporting No

Virtual Keyboard No

Wireless Internet Access No

Meeting Room Booking System

Digital Signage No

Internal Meetings No

Multi-Location No

Online Booking No

Payment Processing No

Third Party Booking No

Utilization Reporting No

Vendor Management No

Visitor Management No

Team Chat

End-to-End Encryption (E2EE) No

File Sharing No

Groups / Channels No

Payments No

Search / Filter No

Self-Destructing Messages No

Stickers / GIFs No

Threaded Discussion No

Video Conferencing No

Voice Calling No

Video Conferencing

Electronic Hand Raising No

Mobile Access No

On-Demand Webcasting No

Presentation Streaming No

Presentation Tools No

Private Chat No

Real-Time Chat No

Record & Playback Ability No

Screen Sharing No

Two-Way Audio & Video No

Video Conferencing No

Whiteboard No

Video Recording

Visitor Management

Alerts/Notifications No

Badge Management No

Document Management No

ID Scan No

Pre-Registration No

Registration Management No

Self Check-in No

Visitor Tracking No

Watch List No

Web Conferencing

Electronic Hand Raising No

Mobile Access No

On-Demand Webcasting No

Presentation Streaming No

Presentation Tools No

Private Chat No

Real-Time Chat No

Record & Playback Ability No

Screen Sharing No

Two-Way Audio & Video No

Video Conferencing No

Whiteboard No

Whiteboard

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Compare Intermedia Unite vs. Zoom Workplace

Average Ratings 1,631 Ratings

Average Ratings 1 Rating

Description

Description

API Access

API Access

Screenshots View All

Screenshots View All

Integrations

Integrations

Pricing Details

Pricing Details

Deployment

Deployment

Customer Support

Customer Support

Types of Training

Types of Training

Vendor Details

Company Name

Founded

Country

Website

Vendor Details

Company Name

Founded

Country

Website

Product Features

Product Features

Alternatives

Alternatives

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