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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The only solution that guarantees PCI compliance in real-time without affecting the customer experience. Interactions Trustera functions instantly to safeguard both employees and customers by preventing contact center agents from accessing payment card information (PCI). Utilizing advanced AI technology, Interactions Trustera predicts and conceals sensitive information that may be mentioned or exchanged during interactions between agents and clients. This platform ensures that agents, whether working remotely or on-site, maintain PCI compliance while providing exceptional service. It stands out as the world’s sole platform for real-time, audio-sensitive information redaction. With the capability to protect agents in any location, customers can rest assured that their data is secure. Additionally, this innovative system helps diminish the risks and fraud associated with handling PCI data across voice and digital channels, ensuring secure PCI data capture with no interruptions to the customer experience. Ultimately, Trustera offers a comprehensive solution that enhances both security and service quality.

Description

The most comprehensive, precise, and effective approach to attaining PCI compliance is essential for any business that handles payment card data, whether through storage, processing, or transfer, yet it poses significant challenges for security teams. As highlighted in the Verizon Payment Security Report (PSR) 2020, only 27.9% of organizations managed to achieve complete PCI compliance during their interim validation in 2019, a drop from 52.5% in 2017. Organizations find it increasingly difficult to maintain compliance as their systems evolve and grow. Chief Information Security Officers (CISOs) face major hurdles due to the absence of real-time visibility of assets and risks within their extensive hybrid-IT environments. The presence of disparate security systems from various vendors results in fragmented data, obscuring a unified understanding of overall PCI compliance and creating gaps in security and compliance efforts. Without sufficient automation, security teams struggle to keep pace with the demands of compliance. The PCI Compliance Unified View dashboard offers a clear representation of your compliance shortcomings and provides easy access to pre-configured templates, profiles, and policies, facilitating a smoother path toward achieving PCI compliance. By leveraging this dashboard, organizations can enhance their compliance strategy and address vulnerabilities more effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Delinea Cloud Access Controller No 
PremierCashier No 
Qualys WAS No 
anecdotes No 

Integrations

Delinea Cloud Access Controller Yes 
PremierCashier Yes 
Qualys WAS Yes 
anecdotes Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Interactions

Founded

2004

Country

United States

Website

www.interactions.com/products/trustera/

Vendor Details

Company Name

Qualys

Founded

1999

Country

United States

Website

www.qualys.com/solutions/pci-compliance/

Product Features

PCI Compliance

Access Control No 
Compliance Reporting No 
Exceptions Management No 
File Integrity Monitoring No 
Intrusion Detection System No 
Log Management No 
PCI Assessment No 
Patch Management No 
Policy Management No 

Product Features

PCI Compliance

Access Control No 
Compliance Reporting Yes 
Exceptions Management No 
File Integrity Monitoring No 
Intrusion Detection System No 
Log Management No 
PCI Assessment Yes 
Patch Management No 
Policy Management No 

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