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features
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support

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Description

With Interactions Digital Roots, you can seamlessly track, assess, and interact with discussions about your brand across social media from one consolidated platform. Utilizing advanced artificial intelligence, our platform provides pertinent customer dialogues and insights sourced from various corners of the internet. Unlike conventional social listening and engagement tools that depend on user-defined rules and trending keywords to pinpoint engagement chances, Digital Roots employs AI to navigate social discussions and identify the most significant posts. This innovation eliminates the necessity for tedious manual searches, allowing you to focus on engaging with the most relevant customers. Additionally, by integrating natural language processing and machine learning, our tool continuously evolves, becoming increasingly adept at understanding user behavior and preferences over time, ensuring that your engagement strategy remains effective. This not only enhances your brand's online presence but also fosters deeper connections with your audience.

Description

listening247® stands out as the sole social intelligence platform meticulously crafted for high-accuracy multilingual annotations, along with seamless integration of unstructured data from various non-web sources. This innovative platform empowers organizations to effectively handle both structured and unstructured data, extending beyond social media to encompass internal data streams like call center dialogues, chat interactions, and emails. Its unmatched semantic and sentiment accuracy positions it as a market leader. While many refer to this field as Social Media Listening, Social Listening, Social Media Monitoring, or Active Web Listening, the contemporary term gaining traction is Social Intelligence. This concept enables companies to gain insights into public perceptions regarding their own brands, as well as those of competitors, stock tickers, and notable individuals. By aggregating data from a wide array of sources, including Twitter, Facebook, Instagram, blogs, forums, videos, and review sites, listening247® ensures a comprehensive understanding of online discourse, thereby enhancing strategic decision-making for its users. With such capabilities, organizations can navigate the complexities of social sentiment with heightened precision.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Instagram Yes 
LinkedIn Yes 
X (Twitter) Yes 

Integrations

Facebook No 
Instagram No 
LinkedIn No 
X (Twitter) No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Interactions

Founded

2004

Country

United States

Website

www.interactions.com/products/social-customer-care/

Vendor Details

Company Name

DigitalMR

Founded

2010

Country

United Kingdom

Website

www.digital-mr.com/solutions/social-media-listening

Product Features

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management No 
Customer Engagement No 
Multi-Account Management No 
Multi-User Collaboration No 
Post Scheduling No 
Reporting/Analytics No 
Social Media Monitoring No 

Social Media Monitoring

Audience Segmentation No 
Competitive Analysis No 
Configurable Alerts No 
Customer Engagement No 
Dashboard No 
Impact Scoring No 
Influencer Tracking No 
Reputation Management No 
Sentiment Analysis No 
Trend Tracking No 

Product Features

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis Yes 
Social Media Metrics Yes 
Social Media Monitoring No 
White Label No 

Alternatives

Alternatives