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ease
features
design
support

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Description

With Interactions Digital Roots, you can seamlessly track, assess, and interact with discussions about your brand across social media from one consolidated platform. Utilizing advanced artificial intelligence, our platform provides pertinent customer dialogues and insights sourced from various corners of the internet. Unlike conventional social listening and engagement tools that depend on user-defined rules and trending keywords to pinpoint engagement chances, Digital Roots employs AI to navigate social discussions and identify the most significant posts. This innovation eliminates the necessity for tedious manual searches, allowing you to focus on engaging with the most relevant customers. Additionally, by integrating natural language processing and machine learning, our tool continuously evolves, becoming increasingly adept at understanding user behavior and preferences over time, ensuring that your engagement strategy remains effective. This not only enhances your brand's online presence but also fosters deeper connections with your audience.

Description

Introducing a comprehensive platform designed for all aspects of digital customer interactions, specifically engineered to eliminate silos within organizations. Each day, numerous leading enterprises across the globe utilize Sprinklr to effectively manage their marketing, advertising, research, customer care, and consumer engagement across an impressive array of 23 social media channels, 11 messaging platforms, chat, SMS, and email. Transitioning from disjointed solutions to a cohesive platform offers numerous advantages, including enhanced collaboration among teams and channels, complemented by an integrated perspective of customers, context, and content to deliver superior experiences. Additionally, tap into valuable market, customer, and competitive insights, allowing for immediate and informed action. Gain an accurate, real-time understanding of essential brand metrics, such as awareness, product perception, customer loyalty, and overall user satisfaction, rather than relying on mere guesses about your brand's equity. This strategic shift not only optimizes customer engagement but also fosters stronger relationships that are built on informed decisions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook
Instagram
LinkedIn
X (Twitter)
Adverity
Automat Conversational Marketing
Bitly
Bronto Marketing Platform
Chattermill
ConfigPay
HubSpot Marketing Hub
ItsAlive
Jive
Mailchimp
Marketo
Orange Logic OrangeDAM
Rivery
Stripe
X Ads (Twitter Ads)
Zendesk

Integrations

Facebook
Instagram
LinkedIn
X (Twitter)
Adverity
Automat Conversational Marketing
Bitly
Bronto Marketing Platform
Chattermill
ConfigPay
HubSpot Marketing Hub
ItsAlive
Jive
Mailchimp
Marketo
Orange Logic OrangeDAM
Rivery
Stripe
X Ads (Twitter Ads)
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Interactions

Founded

2004

Country

United States

Website

www.interactions.com/products/social-customer-care/

Vendor Details

Company Name

Sprinklr

Founded

2009

Country

United States

Website

www.sprinklr.com

Product Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Product Features

Audience Intelligence

AI / Machine Learning
Audience Segmentation
Competitive Intelligence
Content Tracking
Data Visualization
Data-Driven Insights
Filters / Search
Image Recognition
Sentiment Analysis
Social Listening
Social Media Analytics
Trend Tracking

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Social Media Advertising

Ad Buying
Ad Creation
Bulk Advertising
Campaign Management
Collaboration Tools
Comment / Reply Moderation
Digital Asset Management
Reporting / Analytics
Retargeting
Roles / Permissions

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Alternatives

Alternatives

Radarly Reviews

Radarly

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