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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Intely (inte.ly) serves as a comprehensive Business Intelligence, Insights, and Analytics platform tailored for retail and wholesale enterprises. Our offerings include BI extensions and plugins designed for various eCommerce platforms such as Magento and Shopify, among others. Additionally, Intely specializes in customizations and provides Enterprise Business Intelligence development services for bespoke ERP and eCommerce systems. The accompanying chart illustrates the variations in total order counts, customers, amounts, and quantities on an hourly basis, operating 24/7. It also highlights the top ordered product details, allowing users to conveniently search product orders using the search component. Furthermore, this chart presents order information categorized by products, categories, and geographical locations including country, state, and city, making it easier for businesses to analyze their performance. By offering such detailed insights, Intely empowers retailers and wholesalers to make informed decisions based on their data.

Description

500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents. 1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents. 2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations. 3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard. 4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing. 5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

HubSpot Customer Platform Yes 
Aircall No 
Attentive No 
Blotout No 
Flip No 
HubSpot CRM No 
Magento No 
Meltano No 
Recharge No 
Segment No 
Shopify No 
Shopify Plus No 
WooCommerce No 

Integrations

HubSpot Customer Platform Yes 
Aircall Yes 
Attentive Yes 
Blotout Yes 
Flip Yes 
HubSpot CRM Yes 
Magento Yes 
Meltano Yes 
Recharge Yes 
Segment Yes 
Shopify Yes 
Shopify Plus Yes 
WooCommerce Yes 

Pricing Details

$24 per month
Free Trial No 
Free Version Yes 

Pricing Details

$59/agent/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Intely

Country

India

Website

inte.ly

Vendor Details

Company Name

Richpanel

Founded

2019

Country

United States

Website

richpanel.com

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis No 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics No 
Profitability Analysis Yes 
Strategic Planning Yes 
Trend / Problem Indicators No 
Visual Analytics Yes 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management Yes 
Email Management Yes 
Knowledge Base No 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management No 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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