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features
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support

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Description

At Intellicus, we recognize that Business Process Management (BPM) organizations require a contemporary Workforce Management (WFM) solution to adapt to the swiftly evolving demands of customers. Flow is an innovative WFM solution equipped with the agility and capabilities to transform obstacles into opportunities for expansion, enabling BPMs to achieve a balance between profitability and the increasing customer desire for a rich multi-channel experience. Regardless of where your data is stored or the systems you opt to implement, you can gain comprehensive visibility across various locations and sources, leading to actionable insights. With the infusion of AutoML in your contact center, you can quickly and accurately forecast and plan to enhance productivity. Flow empowers BPMs to navigate real-world complexities, ensuring that they are always prepared to manage any potential crisis. Utilizing machine learning, you can strategically schedule the appropriate number and types of shifts, effectively minimizing inefficiencies without the burdensome manual effort. By delegating the administrative responsibilities of scheduling and rostering to Flow, you can focus on providing excellent service to your customers. Moreover, you will receive the necessary insights precisely when and how you need them, allowing you to exceed every performance indicator. With Flow, BPMs can truly revolutionize their operations and elevate their service quality.

Description

Scheduling, Time and Attendance, Employee Engagements, AI Forecasting, and all the tools necessary to simplify compliance.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

BI Book No 
Concrete Tasks No 
Flexspring No 
HiBob No 
Keephub No 
Learningbank No 
Speakap No 
Sympa No 
eduMe No 

Integrations

BI Book Yes 
Concrete Tasks Yes 
Flexspring Yes 
HiBob Yes 
Keephub Yes 
Learningbank Yes 
Speakap Yes 
Sympa Yes 
eduMe Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Intellicus Technologies

Founded

2004

Country

India

Website

intellicus.com/flow/

Vendor Details

Company Name

Quinyx

Country

Sweden

Website

www.quinyx.com

Product Features

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling No 
Skills Tracking No 
Time & Attendance No 
Variable Workforce No 

Product Features

Workforce Management

Budgeting & Forecasting Yes 
Contractor Management Yes 
Employee Lifecycle Management Yes 
Labor Projection Yes 
Performance Appraisal Yes 
Recruiting Management No 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

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