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ease
features
design
support

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Write a Review

Description

At Intellicus, we recognize that Business Process Management (BPM) organizations require a contemporary Workforce Management (WFM) solution to adapt to the swiftly evolving demands of customers. Flow is an innovative WFM solution equipped with the agility and capabilities to transform obstacles into opportunities for expansion, enabling BPMs to achieve a balance between profitability and the increasing customer desire for a rich multi-channel experience. Regardless of where your data is stored or the systems you opt to implement, you can gain comprehensive visibility across various locations and sources, leading to actionable insights. With the infusion of AutoML in your contact center, you can quickly and accurately forecast and plan to enhance productivity. Flow empowers BPMs to navigate real-world complexities, ensuring that they are always prepared to manage any potential crisis. Utilizing machine learning, you can strategically schedule the appropriate number and types of shifts, effectively minimizing inefficiencies without the burdensome manual effort. By delegating the administrative responsibilities of scheduling and rostering to Flow, you can focus on providing excellent service to your customers. Moreover, you will receive the necessary insights precisely when and how you need them, allowing you to exceed every performance indicator. With Flow, BPMs can truly revolutionize their operations and elevate their service quality.

Description

Planning rotas becomes a challenge due to staff absences and fluctuating availability. Papershift simplifies this process by allowing staff to submit leave requests and indicate their availability, enabling you to automatically generate the weekly rota with just three clicks. Whether you're assigning employees to various shifts, teams, locations, roles, or clients, Papershift makes it straightforward to create and manage your schedule! You can either drag employees into the desired slots or let the auto-assign feature handle it for you. Seamlessly manage holidays, employee availability, qualifications, and contracted hours while setting precise viewing and editing permissions for each user. The Papershift Plan App provides employees with real-time access to their shifts and job notes, as well as the ability to request time off and apply for available shifts. If permitted, they can even insert themselves directly into the shift template. Consolidate all absence management tasks in one platform, including online holiday requests, tracking annual leave entitlements, and customizable absence categories like sick leave or parental leave, ensuring that every aspect of scheduling is covered efficiently. By streamlining these processes, Papershift enhances communication and reduces administrative burdens for everyone involved.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

5X No 
AccessOwl No 
Cyclr No 
Shapes No 
Slack No 
jacando HR No 

Integrations

5X Yes 
AccessOwl Yes 
Cyclr Yes 
Shapes Yes 
Slack Yes 
jacando HR Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$4 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Intellicus Technologies

Founded

2004

Country

India

Website

intellicus.com/flow/

Vendor Details

Company Name

Papershift

Founded

2015

Country

Germany

Website

www.papershift.com/en

Product Features

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling No 
Skills Tracking No 
Time & Attendance No 
Variable Workforce No 

Product Features

Absence Management

Analytics/Reporting No 
Approval Process Control No 
Attendance Tracking No 
Calendar Management No 
Compliance Management No 
Employee Database No 
Employee Scheduling No 
Leave Policy Management No 
Notifications/Alerts No 
Overtime Management No 
Role-Based Permissions No 
Time Off Management No 
Timesheet Management No 

Workforce Management

Budgeting & Forecasting Yes 
Contractor Management Yes 
Employee Lifecycle Management Yes 
Labor Projection Yes 
Performance Appraisal No 
Recruiting Management No 
Scheduling Yes 
Skills Tracking No 
Time & Attendance Yes 
Variable Workforce Yes 

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