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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

A comprehensive SaaS-based platform designed to help agencies and businesses manage and optimize lead communication strategies. Multi-Channel Communications: Engage leads via SMS, MMS and various social media messengers, all from a single inbox. Automation: Automate messaging based on the lead status and predefined intervals to ensure timely and relevant interactions. AI-Powered Replies: Use AI to draft and reply to messages to improve the speed and quality your communications. Content Library: Our integrated content library module allows you to store and send content with ease. Appointment Scheduling - Schedule and manage your appointments easily, streamlining the sales process. Chrome Extension: Imports leads directly from any website into your database. Products and Services Module: Store and use information about your products and service in your communications. Integration: Seamlessly integrated with social media messengers.

Description

Syniverse's CPaaS (Communications Platform as a Service) Concierge is an innovative cloud-based messaging solution that enables businesses to engage with their customers in a more impactful and efficient manner. By utilizing a unified platform equipped with a variety of connectors, organizations can integrate their existing applications with various communication methods, allowing them to instantly reach their entire customer base across preferred mobile channels. This CPaaS offering is tailored to facilitate and hasten digital transformation efforts, catering to businesses at any stage of their development. With a customizable, plug-and-play design, companies can adapt the platform to align with their financial constraints, operational capabilities, specific needs, marketing initiatives, and customer experience goals. Since no single mobile channel can effectively reach every consumer, it is crucial to tap into multiple channels to enhance customer satisfaction and ensure a seamless interaction for all users, no matter which mobile platform they opt for. Ultimately, embracing such a comprehensive approach to communication allows businesses to foster stronger relationships with their clientele.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Marketo Engage No 
BambooHR No 
Facebook Yes 
Greenhouse No 
HireRight No 
Instagram Yes 
Jira No 
LinkedIn Yes 
Mailchimp No 
Microsoft Dynamics GP No 
Oracle Sales No 
SAP CRM No 
Sage 50 No 
Salesforce No 
Workday Extend No 
Zendesk No 
Zoho CRM No 

Integrations

Adobe Marketo Engage Yes 
BambooHR Yes 
Facebook No 
Greenhouse Yes 
HireRight Yes 
Instagram No 
Jira Yes 
LinkedIn No 
Mailchimp Yes 
Microsoft Dynamics GP Yes 
Oracle Sales Yes 
SAP CRM Yes 
Sage 50 Yes 
Salesforce Yes 
Workday Extend Yes 
Zendesk Yes 
Zoho CRM Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Integration Social

Founded

2023

Country

United States

Website

www.integrationsocial.com

Vendor Details

Company Name

Syniverse

Founded

1987

Country

United States

Website

www.syniverse.com/products/cpaas-concierge

Product Features

Lead Capture

Business Card / Badge Scanning No 
Dashboard No 
Data Extraction No 
Lead Distribution No 
Lead Notifications No 
Lead Nurturing No 
Lead Qualification No 
Lead Scoring No 
Online Forms No 

Lead Generation

Contact Discovery No 
Contact Import/Export No 
Lead Capture No 
Lead Database Integration No 
Lead Nurturing No 
Lead Scoring No 
Lead Segmentation No 
Pipeline Management No 
Prospecting Tools No 
Visitor Identification No 

Lead Management

Activity Tracking No 
Campaign Management No 
Lead Capture No 
Lead Distribution No 
Lead Nurturing No 
Lead Scoring No 
Lead Segmentation No 
Pipeline Management No 
Prospecting Tools No 
Source Tracking No 

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

Social Media Marketing

Analytics No 
Automated Publishing No 
Contact Management No 
Content Management No 
Conversion Tracking No 
Customer Targeting No 
Keyword Filtering No 
Multi-Account Management No 
Post Scheduling No 

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