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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Inteam is an all-encompassing workforce management platform tailored for contact centers, enhancing team planning and operational effectiveness by synchronizing agent schedules with anticipated workload across various communication channels. It employs sophisticated algorithms that analyze historical interaction data to create exceptionally precise demand forecasts, accurately determining the necessary number of agents and hours to achieve service levels with over 95% precision. Leveraging these forecasts, Inteam seamlessly organizes and schedules shifts while taking into account labor laws, employee preferences, vacations, holidays, and fluctuations in demand, thus promoting an equitable distribution of workloads during both peak and off-peak times. The platform accommodates multichannel environments by allocating interactions to agents based on their skills and the demands of service needs, while also facilitating centralized oversight of schedules, absenteeism, training sessions, and internal activities. Consequently, this comprehensive approach not only maximizes efficiency but also enhances agent satisfaction and service quality within the contact center.

Description

Vacation Tracker transforms your complex leave management process into a smooth, automated system for growing teams. From configurable leave policies, and creating multiple departments and locations to automating complex manual calculations like rollovers, and PTO accruals, there isn’t a thing you can’t customize with our tool. Request, approve, and track your leave activity all in one place with these handy features: - Daily/weekly notifications to keep your team informed of all upcoming leaves - One-click leave request and approval (with auto-approval also available) - Up to 25 customizable leave types - Ability to create multiple departments and locations - An employee team leave calendar and Wallchart to view upcoming leaves with a glance - Configure location-based leave policies - Automatic employee PTO accruals, rollovers, and more - Request leaves in hourly increments - Export employee leave data reports - Custom filtering options through Locations, Departments, Labels, or a mix of all three - Integration with your favorite external calendars Vacation Tracker is available on Slack, Microsoft Teams, Google Workspace, iOS, Android or via your email.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AccessOwl No 
Android No 
Apple iOS No 
Google Workspace No 
Inagent Yes 
Inconcert Yes 
Inconnect Yes 
Infunnel Yes 
Inspeech Yes 
Microsoft Teams No 
Slack No 

Integrations

AccessOwl Yes 
Android Yes 
Apple iOS Yes 
Google Workspace Yes 
Inagent No 
Inconcert No 
Inconnect No 
Infunnel No 
Inspeech No 
Microsoft Teams Yes 
Slack Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$50 per month
The Free plan is $0 per user/per month.
The Core plan is $2 per user/per month.
The Complete plan is $4 per user/per month.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Inconcert

Founded

2001

Country

Spain

Website

www.inconcertcx.com/en/products/inteam

Vendor Details

Company Name

Vacation Tracker

Founded

2018

Country

Canada

Website

vacationtracker.io

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Product Features

Absence Management

Analytics/Reporting Yes 
Approval Process Control No 
Attendance Tracking No 
Calendar Management Yes 
Compliance Management Yes 
Employee Database No 
Employee Scheduling No 
Leave Policy Management Yes 
Notifications/Alerts Yes 
Overtime Management No 
Role-Based Permissions Yes 
Time Off Management Yes 
Timesheet Management No 

Leave Management

Approval Process Control Yes 
Calendar Management Yes 
Employee Scheduling Yes 
FMLA Tracking Yes 
Leave & Absence Reporting Yes 
Leave Policy Management Yes 
Self Service Portal Yes 

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