Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Inteam is an all-encompassing workforce management platform tailored for contact centers, enhancing team planning and operational effectiveness by synchronizing agent schedules with anticipated workload across various communication channels. It employs sophisticated algorithms that analyze historical interaction data to create exceptionally precise demand forecasts, accurately determining the necessary number of agents and hours to achieve service levels with over 95% precision. Leveraging these forecasts, Inteam seamlessly organizes and schedules shifts while taking into account labor laws, employee preferences, vacations, holidays, and fluctuations in demand, thus promoting an equitable distribution of workloads during both peak and off-peak times. The platform accommodates multichannel environments by allocating interactions to agents based on their skills and the demands of service needs, while also facilitating centralized oversight of schedules, absenteeism, training sessions, and internal activities. Consequently, this comprehensive approach not only maximizes efficiency but also enhances agent satisfaction and service quality within the contact center.
Description
Vacation Tracker transforms your complex leave management process into a smooth, automated system for growing teams. From configurable leave policies, and creating multiple departments and locations to automating complex manual calculations like rollovers, and PTO accruals, there isn’t a thing you can’t customize with our tool.
Request, approve, and track your leave activity all in one place with these handy features:
- Daily/weekly notifications to keep your team informed of all upcoming leaves
- One-click leave request and approval (with auto-approval also available)
- Up to 25 customizable leave types
- Ability to create multiple departments and locations
- An employee team leave calendar and Wallchart to view upcoming leaves with a glance
- Configure location-based leave policies
- Automatic employee PTO accruals, rollovers, and more
- Request leaves in hourly increments
- Export employee leave data reports
- Custom filtering options through Locations, Departments, Labels, or a mix of all three
- Integration with your favorite external calendars
Vacation Tracker is available on Slack, Microsoft Teams, Google Workspace, iOS, Android or via your email.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
AccessOwl
No
Android
No
Apple iOS
No
Google Workspace
No
Inagent
Yes
Inconcert
Yes
Inconnect
Yes
Infunnel
Yes
Inspeech
Yes
Microsoft Teams
No
Integrations
AccessOwl
Yes
Android
Yes
Apple iOS
Yes
Google Workspace
Yes
Inagent
No
Inconcert
No
Inconnect
No
Infunnel
No
Inspeech
No
Microsoft Teams
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$50 per month
The Free plan is $0 per user/per month.
The Core plan is $2 per user/per month.
The Complete plan is $4 per user/per month.
The Core plan is $2 per user/per month.
The Complete plan is $4 per user/per month.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Inconcert
Founded
2001
Country
Spain
Website
www.inconcertcx.com/en/products/inteam
Vendor Details
Company Name
Vacation Tracker
Founded
2018
Country
Canada
Website
vacationtracker.io
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Product Features
Absence Management
Analytics/Reporting
Yes
Approval Process Control
No
Attendance Tracking
No
Calendar Management
Yes
Compliance Management
Yes
Employee Database
No
Employee Scheduling
No
Leave Policy Management
Yes
Notifications/Alerts
Yes
Overtime Management
No
Role-Based Permissions
Yes
Time Off Management
Yes
Timesheet Management
No
Leave Management
Approval Process Control
Yes
Calendar Management
Yes
Employee Scheduling
Yes
FMLA Tracking
Yes
Leave & Absence Reporting
Yes
Leave Policy Management
Yes
Self Service Portal
Yes