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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Inteam is an all-encompassing workforce management platform tailored for contact centers, enhancing team planning and operational effectiveness by synchronizing agent schedules with anticipated workload across various communication channels. It employs sophisticated algorithms that analyze historical interaction data to create exceptionally precise demand forecasts, accurately determining the necessary number of agents and hours to achieve service levels with over 95% precision. Leveraging these forecasts, Inteam seamlessly organizes and schedules shifts while taking into account labor laws, employee preferences, vacations, holidays, and fluctuations in demand, thus promoting an equitable distribution of workloads during both peak and off-peak times. The platform accommodates multichannel environments by allocating interactions to agents based on their skills and the demands of service needs, while also facilitating centralized oversight of schedules, absenteeism, training sessions, and internal activities. Consequently, this comprehensive approach not only maximizes efficiency but also enhances agent satisfaction and service quality within the contact center.

Description

Tempo Capacity Planner is a Jira-native resource management tool that gives managers real-time visibility into team availability, skill sets, and workload. It helps organizations assign the right people to the right tasks at the right time by providing a bird's-eye view of team bandwidth. Teams can forecast future hiring needs, identify capacity shortfalls, prevent overloading, and optimize workloads across projects. Managers sort resource requests by availability, role, and skill, schedule multiple people on the same Jira item, configure holidays and workloads to avoid burnout, and create recurring plans with approval workflows. Capacity Planner integrates with Tempo Timesheets for a connected view of planned vs. actual effort, so the plan teams build is continuously measured against the time they actually log. It is part of Tempo's modular, Jira-native suite for Strategic Portfolio Management and sits alongside Financial Manager and Structure PPM, so resourcing decisions tie back to cost and portfolio data. Adopt one app or several – they work better together, every app native to Jira with no separate platform to maintain. From individual team scheduling to organization-wide resource planning across many concurrent projects, Capacity Planner helps deliver work on time and within budget without burning people out.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Airbyte No 
Exply No 
Inagent Yes 
Inconcert Yes 
Inconnect Yes 
Infunnel Yes 
Inspeech Yes 
Jira No 
Memtime No 
Plandek No 
Tempo Financial Manager for Timesheets No 
Tempo Timesheets No 

Integrations

Airbyte Yes 
Exply Yes 
Inagent No 
Inconcert No 
Inconnect No 
Infunnel No 
Inspeech No 
Jira Yes 
Memtime Yes 
Plandek Yes 
Tempo Financial Manager for Timesheets Yes 
Tempo Timesheets Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$10/month
- Up to 10 users: $10/month
- 11-100 users: $3.99 per user/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Inconcert

Founded

2001

Country

Spain

Website

www.inconcertcx.com/en/products/inteam

Vendor Details

Company Name

Tempo Software

Founded

2009

Country

United States

Website

www.tempo.io/products/capacity-planner

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Product Features

Resource Management

Capacity Management Yes 
Data Visualization Yes 
Demand Forecasting No 
Drag & Drop Yes 
Employee Scheduling Yes 
Filtered Search Yes 
Resource Allocation Yes 
Skills Tracking No 
Utilization Management Yes 

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