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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Inteam is an all-encompassing workforce management platform tailored for contact centers, enhancing team planning and operational effectiveness by synchronizing agent schedules with anticipated workload across various communication channels. It employs sophisticated algorithms that analyze historical interaction data to create exceptionally precise demand forecasts, accurately determining the necessary number of agents and hours to achieve service levels with over 95% precision. Leveraging these forecasts, Inteam seamlessly organizes and schedules shifts while taking into account labor laws, employee preferences, vacations, holidays, and fluctuations in demand, thus promoting an equitable distribution of workloads during both peak and off-peak times. The platform accommodates multichannel environments by allocating interactions to agents based on their skills and the demands of service needs, while also facilitating centralized oversight of schedules, absenteeism, training sessions, and internal activities. Consequently, this comprehensive approach not only maximizes efficiency but also enhances agent satisfaction and service quality within the contact center.

Description

tamigo is a 360-degree cloud workforce management platform designed to help businesses manage scheduling, absence, time tracking, communication, HR, finance, forecasting, dashboards, and payroll export in one solution. The platform gives managers and employees a shared system for planning shifts, tracking attendance, handling absences, communicating updates, and improving workforce visibility. tamigo helps businesses connect workforce planning with financial drivers such as productivity, wage percentage, labor costs, budgets, planned hours, and performance KPIs. Its international capabilities allow companies to manage labor legislation, agreements, and operational requirements across countries and locations. The platform is customizable for different user groups, including management, HR, operations, controlling, payroll, IT, and employees. tamigo helps automate manual processes while showing relevant data to the people who need it. Businesses can use the platform for national and international benchmarking across stores, departments, regions, and countries. It also integrates with HRM, payroll, POS, and other systems while supporting SSO. By combining workforce scheduling, time and attendance, absence management, communication, HR, payroll export, KPIs, reporting, forecasting, and integrations, tamigo helps businesses optimize operations and support growth.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

DataLøn No 
Hero Outbound No 
Inagent Yes 
Inconcert Yes 
Inconnect Yes 
Infunnel Yes 
Inspeech Yes 
Keephub No 
Learningbank No 
Loket.nl No 
Payflow No 
Ziik No 

Integrations

DataLøn Yes 
Hero Outbound Yes 
Inagent No 
Inconcert No 
Inconnect No 
Infunnel No 
Inspeech No 
Keephub Yes 
Learningbank Yes 
Loket.nl Yes 
Payflow Yes 
Ziik Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

€15 per location/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Inconcert

Founded

2001

Country

Spain

Website

www.inconcertcx.com/en/products/inteam

Vendor Details

Company Name

tamigo

Founded

2006

Country

Denmark

Website

www.tamigo.com

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Product Features

Absence Management

Analytics/Reporting No 
Approval Process Control No 
Attendance Tracking No 
Calendar Management No 
Compliance Management No 
Employee Database No 
Employee Scheduling No 
Leave Policy Management No 
Notifications/Alerts No 
Overtime Management No 
Role-Based Permissions No 
Time Off Management No 
Timesheet Management No 

Employee Scheduling

Appointment Management No 
Automated Scheduling No 
Calendar Management No 
Employee Database No 
Group Scheduling No 
Messaging No 
Mobile Access No 
Payroll Management No 
Reporting/Analytics No 
Resource Management No 
Schedule Distribution No 
Scheduling No 
Shift Scheduling No 
Shift Swapping No 
Time Clock No 
Time Tracking No 
Vacation / Leave Tracking No 

HR Analytics

Compensation Plan Modeling No 
Dashboard No 
HR Metrics Library No 
Leave & Absence Reporting No 
Predictive Modeling No 
Recruiting Management No 
Succession Planning No 
Talent Management No 
Trend Analysis No 
Turnover Tracking No 

Human Resources

360 Degree Feedback No 
Applicant Tracking No 
Attendance Management No 
Benefits Management No 
Career Development Planning No 
Compensation Management No 
Compliance Management No 
Employee Database No 
Employee Lifecycle Management No 
Onboarding No 
Payroll Management No 
Performance Management No 
Recruiting Management No 
Self Service Portal No 
Succession Planning No 
Time & Attendance Management No 
Time Off Management No 
Timesheets No 
Training Management No 

Internal Communications

App Integration No 
Blogs No 
Chat/Messaging No 
Email Management No 
Employee Directory No 
Event Calendar No 
Newsletter Management No 
Photo Gallery No 
Social Sharing No 
Survey Management No 
Telephony No 
Video Chat No 
Voice Chat No 

Leave Management

Approval Process Control No 
Calendar Management No 
Employee Scheduling No 
FMLA Tracking No 
Leave & Absence Reporting No 
Leave Policy Management No 
Self Service Portal No 

Workforce Management

Budgeting & Forecasting Yes 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection Yes 
Performance Appraisal No 
Recruiting Management No 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce No 

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