Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Inteam is an all-encompassing workforce management platform tailored for contact centers, enhancing team planning and operational effectiveness by synchronizing agent schedules with anticipated workload across various communication channels. It employs sophisticated algorithms that analyze historical interaction data to create exceptionally precise demand forecasts, accurately determining the necessary number of agents and hours to achieve service levels with over 95% precision. Leveraging these forecasts, Inteam seamlessly organizes and schedules shifts while taking into account labor laws, employee preferences, vacations, holidays, and fluctuations in demand, thus promoting an equitable distribution of workloads during both peak and off-peak times. The platform accommodates multichannel environments by allocating interactions to agents based on their skills and the demands of service needs, while also facilitating centralized oversight of schedules, absenteeism, training sessions, and internal activities. Consequently, this comprehensive approach not only maximizes efficiency but also enhances agent satisfaction and service quality within the contact center.
Description
tamigo is a 360-degree cloud workforce management platform designed to help businesses manage scheduling, absence, time tracking, communication, HR, finance, forecasting, dashboards, and payroll export in one solution. The platform gives managers and employees a shared system for planning shifts, tracking attendance, handling absences, communicating updates, and improving workforce visibility. tamigo helps businesses connect workforce planning with financial drivers such as productivity, wage percentage, labor costs, budgets, planned hours, and performance KPIs. Its international capabilities allow companies to manage labor legislation, agreements, and operational requirements across countries and locations. The platform is customizable for different user groups, including management, HR, operations, controlling, payroll, IT, and employees. tamigo helps automate manual processes while showing relevant data to the people who need it. Businesses can use the platform for national and international benchmarking across stores, departments, regions, and countries. It also integrates with HRM, payroll, POS, and other systems while supporting SSO. By combining workforce scheduling, time and attendance, absence management, communication, HR, payroll export, KPIs, reporting, forecasting, and integrations, tamigo helps businesses optimize operations and support growth.
API Access
Has API
Yes
API Access
Has API
No
Integrations
DataLøn
No
Hero Outbound
No
Inagent
Yes
Inconcert
Yes
Inconnect
Yes
Infunnel
Yes
Inspeech
Yes
Keephub
No
Learningbank
No
Loket.nl
No
Integrations
DataLøn
Yes
Hero Outbound
Yes
Inagent
No
Inconcert
No
Inconnect
No
Infunnel
No
Inspeech
No
Keephub
Yes
Learningbank
Yes
Loket.nl
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
€15 per location/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Inconcert
Founded
2001
Country
Spain
Website
www.inconcertcx.com/en/products/inteam
Vendor Details
Company Name
tamigo
Founded
2006
Country
Denmark
Website
www.tamigo.com
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Product Features
Absence Management
Analytics/Reporting
No
Approval Process Control
No
Attendance Tracking
No
Calendar Management
No
Compliance Management
No
Employee Database
No
Employee Scheduling
No
Leave Policy Management
No
Notifications/Alerts
No
Overtime Management
No
Role-Based Permissions
No
Time Off Management
No
Timesheet Management
No
Employee Scheduling
Appointment Management
No
Automated Scheduling
No
Calendar Management
No
Employee Database
No
Group Scheduling
No
Messaging
No
Mobile Access
No
Payroll Management
No
Reporting/Analytics
No
Resource Management
No
Schedule Distribution
No
Scheduling
No
Shift Scheduling
No
Shift Swapping
No
Time Clock
No
Time Tracking
No
Vacation / Leave Tracking
No
HR Analytics
Compensation Plan Modeling
No
Dashboard
No
HR Metrics Library
No
Leave & Absence Reporting
No
Predictive Modeling
No
Recruiting Management
No
Succession Planning
No
Talent Management
No
Trend Analysis
No
Turnover Tracking
No
Human Resources
360 Degree Feedback
No
Applicant Tracking
No
Attendance Management
No
Benefits Management
No
Career Development Planning
No
Compensation Management
No
Compliance Management
No
Employee Database
No
Employee Lifecycle Management
No
Onboarding
No
Payroll Management
No
Performance Management
No
Recruiting Management
No
Self Service Portal
No
Succession Planning
No
Time & Attendance Management
No
Time Off Management
No
Timesheets
No
Training Management
No
Internal Communications
App Integration
No
Blogs
No
Chat/Messaging
No
Email Management
No
Employee Directory
No
Event Calendar
No
Newsletter Management
No
Photo Gallery
No
Social Sharing
No
Survey Management
No
Telephony
No
Video Chat
No
Voice Chat
No
Leave Management
Approval Process Control
No
Calendar Management
No
Employee Scheduling
No
FMLA Tracking
No
Leave & Absence Reporting
No
Leave Policy Management
No
Self Service Portal
No
Workforce Management
Budgeting & Forecasting
Yes
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
Yes
Performance Appraisal
No
Recruiting Management
No
Scheduling
Yes
Skills Tracking
Yes
Time & Attendance
Yes
Variable Workforce
No