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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Inteam is an all-encompassing workforce management platform tailored for contact centers, enhancing team planning and operational effectiveness by synchronizing agent schedules with anticipated workload across various communication channels. It employs sophisticated algorithms that analyze historical interaction data to create exceptionally precise demand forecasts, accurately determining the necessary number of agents and hours to achieve service levels with over 95% precision. Leveraging these forecasts, Inteam seamlessly organizes and schedules shifts while taking into account labor laws, employee preferences, vacations, holidays, and fluctuations in demand, thus promoting an equitable distribution of workloads during both peak and off-peak times. The platform accommodates multichannel environments by allocating interactions to agents based on their skills and the demands of service needs, while also facilitating centralized oversight of schedules, absenteeism, training sessions, and internal activities. Consequently, this comprehensive approach not only maximizes efficiency but also enhances agent satisfaction and service quality within the contact center.

Description

Establish your contact center with the robust TASKE Contact software, a versatile solution for managing call operations. Across the globe, countless supervisors in contact and call centers depend on TASKE Contact to effectively oversee their teams, achieve and maintain service standards, and access critical management insights regarding all call-related activities. The software features real-time ACD monitoring along with comprehensive historical reporting, making it an essential tool for any contact center. Additionally, it provides a user-friendly web portal that offers immediate access to live data and includes TASKE's sophisticated Visualizer tool for thorough search capabilities. By utilizing these solutions, organizations gain valuable insights that can significantly enhance service levels and bolster customer retention efforts. TASKE empowers users to track all types of call activity—whether inbound, outbound, or internal—while also helping to evaluate and elevate agent performance, quickly adapt to fluctuations in call volume and staffing availability, and effectively manage operational costs. With TASKE, businesses are better equipped to navigate the complexities of modern contact center demands.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Inagent Yes 
Inconcert Yes 
Inconnect Yes 
Infunnel Yes 
Inspeech Yes 

Integrations

Inagent No 
Inconcert No 
Inconnect No 
Infunnel No 
Inspeech No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Inconcert

Founded

2001

Country

Spain

Website

www.inconcertcx.com/en/products/inteam

Vendor Details

Company Name

TASKE Technology

Website

www.taske.com

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Contact Management

Activity Management No 
Appointment Management No 
Contact Database Yes 
Contact History No 
Contact Import/Export No 
Customer Pipeline No 
Email Marketing No 
Group Management No 
Interaction Tracking Yes 
Lead Management No 
Prospecting Tools No 
Sales Pipeline Management Yes 
Search / Filter No 
Segmentation Yes 
Shared Contacts No 
Social Media Integration No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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