Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Inteam is an all-encompassing workforce management platform tailored for contact centers, enhancing team planning and operational effectiveness by synchronizing agent schedules with anticipated workload across various communication channels. It employs sophisticated algorithms that analyze historical interaction data to create exceptionally precise demand forecasts, accurately determining the necessary number of agents and hours to achieve service levels with over 95% precision. Leveraging these forecasts, Inteam seamlessly organizes and schedules shifts while taking into account labor laws, employee preferences, vacations, holidays, and fluctuations in demand, thus promoting an equitable distribution of workloads during both peak and off-peak times. The platform accommodates multichannel environments by allocating interactions to agents based on their skills and the demands of service needs, while also facilitating centralized oversight of schedules, absenteeism, training sessions, and internal activities. Consequently, this comprehensive approach not only maximizes efficiency but also enhances agent satisfaction and service quality within the contact center.
Description
Sales Temperature equips individuals, teams, non-technical business owners, and decision-makers with essential data analysis and forecasts necessary for recognizing, comparing, and applying labor optimization strategies to help sustain profit margins. With its robust analytical and forecasting features, the platform delivers a comprehensive and precise perspective on factors affecting daily customer volumes, enabling swift and reliable labor optimization prospects. By providing immediate access to daily weather forecasts and their implications, it removes uncertainty, ensuring a dependable source of accurate information. Users can effortlessly identify and target crucial labor optimization opportunities throughout the entire organization or within selected locations. By leveraging this automated forecasting platform, businesses can enhance labor cost efficiency and eliminate the need for internal teams to speculate on daily volume fluctuations. This innovative tool revolutionizes the way companies approach labor management, paving the way for improved operational efficiency and profitability.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Inagent
Yes
Inconcert
Yes
Inconnect
Yes
Infunnel
Yes
Inspeech
Yes
Integrations
Inagent
No
Inconcert
No
Inconnect
No
Infunnel
No
Inspeech
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$20 per location per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Inconcert
Founded
2001
Country
Spain
Website
www.inconcertcx.com/en/products/inteam
Vendor Details
Company Name
Sales Temperature
Founded
2014
Country
United States
Website
www.salestemperature.com
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No