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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Enhancing the guest experience involves effective communication before, during, and after their stay. The Instio GEM automated communication platform facilitates this interaction by ensuring timely messages are sent to guests automatically, significantly improving their overall experience. By bridging the gap between operations teams and guests through SMS, email, and in-app messaging, the platform streamlines communication. You can design automated messages to manage routine interactions that usually consume much of your time, and these will be dispatched based on the triggers you establish. Additionally, you can automate communications for tasks like check-in and check-out instructions, as well as special wishes for birthdays or anniversaries, along with sequences for follow-up messages, including requests for reviews, which ultimately minimizes the need for manual engagement. This comprehensive approach not only increases efficiency but also fosters a more personalized experience for each guest.

Description

Kipsu supports over 2,700 properties, management groups, and brands by providing an organized and user-friendly messaging solution that enhances communication between hotels and their guests. With a unified inbox accessible on any device, team members can effectively delegate, prioritize, and respond to guest inquiries. Studies indicate that guests are generally unimpressed with chatbots, which is why Kipsu emphasizes fostering genuine human interactions between staff and guests, thus eliminating the potential pitfalls associated with automated messaging. By placing service professionals at the forefront of the guest experience, Kipsu significantly improves service quality. The digital messaging platform alleviates guests’ hesitations about voicing concerns regarding their stay, while also offering a convenient method to reach out before, during, and after their visit. Additionally, Kipsu streamlines front desk operations by directing calls and traffic toward messaging, enabling staff to manage and prioritize guest requests more efficiently. This innovative approach ensures that guests feel heard and valued throughout their entire stay.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

FLEXIPASS
OpenKey

Integrations

FLEXIPASS
OpenKey

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Instio

Founded

2015

Country

India

Website

instio.co/guest-messaging/

Vendor Details

Company Name

Kipsu

Founded

2010

Country

United States

Website

kipsu.com/hospitality/

Product Features

Product Features

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