Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Customers can initiate a tech support session conveniently by either downloading a lightweight application or simply clicking an icon on their desktop, eliminating the need for prior installation. This allows you to gain immediate access to their computer. Once the remote support session concludes, future access is only possible with their explicit invitation, ensuring that your clients enjoy maximum privacy and reassurance. If you happen to be unavailable, customers have the option to set a 12-hour window during which you can connect while the computer remains unattended. Furthermore, you can receive a text message alerting you when a customer is ready for assistance. By selecting a customer from a list, you can access their computer at any time, provided you obtain one-time permission for unattended remote access. This arrangement allows for repeated access as needed. Additionally, customers can leave messages, request to be connected to another team member, or even automatically connect you when you log in. You will be able to view and control your customer’s computer just as if you were sitting right in front of it, creating a seamless support experience. This level of accessibility and flexibility significantly enhances the efficiency of your tech support services.
Description
Fast, stable and secure remote access solution that allows users to connect to devices and servers remotely and resolve issues faster.
API Access
Has API
No
API Access
Has API
No
Integrations
MSP360 Managed Backup
No
MSP360 RMM
No
ScalePad Backup Radar
No
Integrations
MSP360 Managed Backup
Yes
MSP360 RMM
Yes
ScalePad Backup Radar
Yes
Pricing Details
$29 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
$89.99 per year
The price depends on the selected edition – Connect Free, Connect Pro or Connect Managed. Visit MSP360 website to compare all three plans and choose one that suits you best.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Instant Housecall
Founded
2005
Country
Canada
Website
www.instanthousecall.com
Vendor Details
Company Name
MSP360
Founded
2011
Country
United States
Website
hubs.ly/Q012Jhwr0
Product Features
Remote Desktop
Chat
No
Cross-Platform Access
No
File Transfer
No
Group View
No
Mobile Device Access
No
Multi Monitor Support
No
Record Remote Sessions
No
Remote Print
No
Remote Wake
No
User Management
No
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes
Product Features
Remote Desktop
Chat
Yes
Cross-Platform Access
No
File Transfer
Yes
Group View
No
Mobile Device Access
Yes
Multi Monitor Support
No
Record Remote Sessions
Yes
Remote Print
No
Remote Wake
No
User Management
Yes
Remote Support
Diagnostic Tools
No
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
No
Surveys & Feedback
No