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Description
Enterprises need to have the right insights to make informed decisions and serve customers. This is why silos are so common in large volumes of data, including invoices, physical contracts, applications, as well as other data. 80% of enterprise data is still unstructured and traditional methods have not been able to move the needle towards automation. This information can be used to transform the customer journey, from loan application through onboarding. Imagine if you could automatically analyze the unstructured data that entered your organization, including emails, statements, customer data, and contracts. Instabase powers solutions that drive revenue across all industries, including banking and insurance as well as healthcare and federal government. You can swap between the best deep learning models available from Instabase and the marketplace; you can also host and manage third-party models on the platform. Transform the cost base and revolutionize how you serve customers.
Description
Unstructured data such as email, chat, and phone notes can be used to extract actionable business intelligence that will help you improve your customer experience (CX). Multichannel analytics can help you better understand multichannel customers. Multichannel customers mean that employee and customer analytics must be multichannel. Voice remains an important channel, but customers are choosing to use digital channels like chat, email, and social media. Adding Text Analytics allows you to get a complete analysis of your customer engagement strategy.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Instabase
Country
United States
Website
instabase.com
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/text-analytics/
Product Features
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
Product Features
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering