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Description

Enterprises need to have the right insights to make informed decisions and serve customers. This is why silos are so common in large volumes of data, including invoices, physical contracts, applications, as well as other data. 80% of enterprise data is still unstructured and traditional methods have not been able to move the needle towards automation. This information can be used to transform the customer journey, from loan application through onboarding. Imagine if you could automatically analyze the unstructured data that entered your organization, including emails, statements, customer data, and contracts. Instabase powers solutions that drive revenue across all industries, including banking and insurance as well as healthcare and federal government. You can swap between the best deep learning models available from Instabase and the marketplace; you can also host and manage third-party models on the platform. Transform the cost base and revolutionize how you serve customers.

Description

Unstructured data such as email, chat, and phone notes can be used to extract actionable business intelligence that will help you improve your customer experience (CX). Multichannel analytics can help you better understand multichannel customers. Multichannel customers mean that employee and customer analytics must be multichannel. Voice remains an important channel, but customers are choosing to use digital channels like chat, email, and social media. Adding Text Analytics allows you to get a complete analysis of your customer engagement strategy.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Instabase

Country

United States

Website

instabase.com

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/text-analytics/

Product Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Product Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Alternatives

Alternatives