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Description
Insocial provides a platform for gathering customer feedback at various stages throughout the customer journey, enabling businesses to derive actionable insights aimed at enhancing the overall customer experience! Customer Experience (CX) encompasses the entirety of interactions that occur between a business and its customers or potential customers, where each interaction is assessed against the expectations held by the customer. Failing to meet these expectations can hinder the development of customer loyalty and place you at a disadvantage against competitors in the long term. It's essential to collect critical customer feedback at key moments throughout the journey, allowing you to convert these experiences into real-time data that can be relayed back to your team. By leveraging insights from your customers, you can immediately enhance your online reputation across your website, social media platforms, and improve your visibility in Google search results through effective SEO and SEA strategies. Additionally, continuous feedback can lead to innovative improvements, creating a cycle of positive reinforcement that benefits both customers and the organization.
Description
Enhance your HR team's understanding of candidate perceptions using our comprehensive survey and analytics platform. We have gathered insights from more than 1.3 million distinct candidate interactions, resulting in nearly 100,000 advocates for employer brands. It is essential to seek your candidates' opinions to truly grasp how they perceive your organization. The genuine sentiments and insights regarding their experiences can only be uncovered by allowing them to provide feedback anonymously. Our integration with your ATS streamlines this process, freeing you to concentrate on essential tasks while feedback is collected effortlessly in the background. Remarkably, close to 60% of candidates share their thoughts after interviews when using Trustcruit. Since one individual’s feedback may not provide the complete picture, gathering a larger volume of responses leads to more reliable insights. Through our dashboard, access AI-driven analysis of your strengths and weaknesses, and compare your performance against our extensive global database featuring feedback from over a million candidate experiences, ensuring continuous improvement and informed decision-making. This approach not only enhances your understanding of candidate experiences but also strengthens your overall hiring strategy.
API Access
Has API
No
API Access
Has API
No
Integrations
Bullhorn
Yes
Coosto
Yes
Flow.ai
Yes
Greenhouse
No
Intelli-Mine
No
Jobylon
No
Oracle Taleo
No
ReachMee
No
Saysimple
Yes
SmartRecruiters
No
Integrations
Bullhorn
No
Coosto
No
Flow.ai
No
Greenhouse
Yes
Intelli-Mine
Yes
Jobylon
Yes
Oracle Taleo
Yes
ReachMee
Yes
Saysimple
No
SmartRecruiters
Yes
Pricing Details
$250 per month
Free Trial
No
Free Version
No
Pricing Details
$300 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Insocial
Founded
2012
Country
Netherlands
Website
www.insocial.eu/en
Vendor Details
Company Name
Trustcruit
Founded
2016
Country
Sweden
Website
www.trustcruit.com
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
No
Trend Analysis
Yes
Experience Management
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Review Management
Campaign Management
No
Dashboard
Yes
Negative Feedback Management
Yes
Response Management
Yes
Review Monitoring
No
Review Notification
Yes
Review Request
Yes
Sentiment Analysis
No
Social Sharing
Yes
White Label
No
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
Yes
Question Branching
Yes
Question Library
No
Site Intercept Survey
Yes
Skip Logic
Yes
Supports Audio / Images / Video
Yes
Product Features
HR Analytics
Compensation Plan Modeling
No
Dashboard
No
HR Metrics Library
No
Leave & Absence Reporting
No
Predictive Modeling
No
Recruiting Management
No
Succession Planning
No
Talent Management
No
Trend Analysis
No
Turnover Tracking
No
