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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The PEC Insight Interactive Voice Response (IVR) system is designed to streamline communication with telephone callers through automation. Whether you need to reach out to customers for reminders about overdue payments, upcoming appointments, or urgent notifications, or if you must assist callers seeking automated information regarding your services, account details, or connections to the appropriate department or agent, Insight IVR is the answer you’ve been looking for. This robust software empowers businesses to bring their interactive call flow concepts to life. You can implement Insight IVR in a singular location with the assistance of PEC for application development, or if you are a third-party developer or integrator needing a seamless IVR integration, Insight IVR serves as the ideal solution to meet your needs. Additionally, the flexibility of Insight IVR allows it to adapt to various business requirements, ensuring a customized experience for both enterprises and their customers.

Description

Katalina Technologies has created VoiceGuide IVR, an inbound and outbound interactive voice reply (IVR) and automatic number distributor (ACD). VoiceGuide IVR is configurable and easy-to-use, allowing for rich, omnichannel, personalized interactive experiences. VoiceGuide IVR is available as an on-premise service or cloud service. It features a graphical callflow designer that makes it easy to create and manage callflows. This allows call center executives to make changes easily. VoiceGuide IVR also offers speech recognition, text to speech conversion, biometric authentication and multilingual support.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$99.00/one-time
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Parwan Electronics

Founded

1984

Country

United States

Website

www.pecivr.com

Vendor Details

Company Name

Katalina Technologies Pty Ltd

Founded

1996

Country

Australia

Website

www.voiceguide.com

Product Features

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Product Features

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Alternatives

Alternatives

VoiceGuide IVR Reviews

VoiceGuide IVR

Katalina Technologies Pty Ltd