Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Innodisk Cloud Administration Platform, known as iCAP, is a web-based management system designed for overseeing the performance of solid-state drives (SSDs), memory, and various components found in edge devices. This platform collects data from all associated devices and consolidates it on a central server, which can be hosted either in the cloud or on a private intranet. Users can then access this information effortlessly through their internet-enabled smartphones, tablets, or laptops. Additionally, iCAP is an excellent tool for devices equipped with out-of-band capabilities, enabling operators to efficiently manage and restore malfunctioning edge devices. With its remote management features, iCAP not only streamlines operations but also significantly lowers maintenance expenses and minimizes downtime, ensuring that devices remain operational at all times. The ability to manage devices from anywhere adds an extra layer of convenience for users.
Description
Efficient oversight is crucial for a call center's success; however, traditional manual monitoring can be both tedious and ineffective. Furthermore, many call analytics solutions require significant financial resources and specialized technical expertise. In response to these challenges, ICAP® (Integrated Call Analytics Platform) delivers an AI-driven call monitoring solution that is notably more cost-effective than its rivals. Collaborating with CallMiner, we have developed a speech analytics platform that not only automates the monitoring process but also provides impartial evaluations for every call, enabling businesses to identify key calls that warrant attention while substantially minimizing the reliance on in-house monitoring. With its groundbreaking features, ICAP enhances your call center operations by boosting efficiency and lowering expenses, making advanced technology accessible for organizations of all sizes. Moreover, when paired with our call monitoring KPO, ICAP® alleviates the necessity for an internal team, automatically supplying performance metrics to managers, supervisors, and agents, ultimately streamlining overall operations and improving decision-making processes.
API Access
Has API
No
API Access
Has API
No
Integrations
CallMiner Eureka
No
Cogent
No
Time Machine
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Innodisk
Founded
2005
Country
Taiwan
Website
www.innodisk.com/en/iService
Vendor Details
Company Name
Provana
Country
United States
Website
www.provana.com/call-center-speech-analytics
Product Features
Cloud Management
Access Control
No
Billing & Provisioning
No
Capacity Analytics
No
Cost Management
No
Demand Monitoring
No
Multi-Cloud Management
No
Performance Analytics
No
SLA Management
No
Supply Monitoring
No
Workflow Approval
No
Product Features
Speech Analytics
Automatic Transcription
No
Call Center Management
No
Call Recording
No
Customer Experience Management
No
Data Security
No
Natural Language Processing
No
Predictive Analytics
No
Self-Service Search
No
Sentiment Analysis
No
Surveys & Feedback
No