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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The Innodisk Cloud Administration Platform, known as iCAP, is a web-based management system designed for overseeing the performance of solid-state drives (SSDs), memory, and various components found in edge devices. This platform collects data from all associated devices and consolidates it on a central server, which can be hosted either in the cloud or on a private intranet. Users can then access this information effortlessly through their internet-enabled smartphones, tablets, or laptops. Additionally, iCAP is an excellent tool for devices equipped with out-of-band capabilities, enabling operators to efficiently manage and restore malfunctioning edge devices. With its remote management features, iCAP not only streamlines operations but also significantly lowers maintenance expenses and minimizes downtime, ensuring that devices remain operational at all times. The ability to manage devices from anywhere adds an extra layer of convenience for users.

Description

Efficient oversight is crucial for a call center's success; however, traditional manual monitoring can be both tedious and ineffective. Furthermore, many call analytics solutions require significant financial resources and specialized technical expertise. In response to these challenges, ICAP® (Integrated Call Analytics Platform) delivers an AI-driven call monitoring solution that is notably more cost-effective than its rivals. Collaborating with CallMiner, we have developed a speech analytics platform that not only automates the monitoring process but also provides impartial evaluations for every call, enabling businesses to identify key calls that warrant attention while substantially minimizing the reliance on in-house monitoring. With its groundbreaking features, ICAP enhances your call center operations by boosting efficiency and lowering expenses, making advanced technology accessible for organizations of all sizes. Moreover, when paired with our call monitoring KPO, ICAP® alleviates the necessity for an internal team, automatically supplying performance metrics to managers, supervisors, and agents, ultimately streamlining overall operations and improving decision-making processes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CallMiner Eureka No 
Cogent No 
Time Machine No 

Integrations

CallMiner Eureka Yes 
Cogent Yes 
Time Machine Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Innodisk

Founded

2005

Country

Taiwan

Website

www.innodisk.com/en/iService

Vendor Details

Company Name

Provana

Country

United States

Website

www.provana.com/call-center-speech-analytics

Product Features

Cloud Management

Access Control No 
Billing & Provisioning No 
Capacity Analytics No 
Cost Management No 
Demand Monitoring No 
Multi-Cloud Management No 
Performance Analytics No 
SLA Management No 
Supply Monitoring No 
Workflow Approval No 

Product Features

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

Alternatives

Alternatives

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