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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Inline Data Systems, a B2B company, is exclusively used for vehicle service contract fulfillment. It specializes in deep insight, key integrations and a multi-tiered marketing platform. Inline CRM for Vehicle Service Contract Sales is a powerful tool that gives you a complete view on your marketing efforts and customer interactions throughout your company. We provide the insights and information you need to make your call center a profit-center.

Description

Operata is a cutting-edge platform designed specifically for cloud contact centers, leveraging artificial intelligence to enhance customer experience observability by continuously gathering and analyzing real-time data from all aspects of interactions, including calls, agent environments, networks, CCaaS, and AI engagements; this comprehensive approach offers teams a complete understanding of both customer and agent experiences, enabling them to identify not only the events that occurred but also the underlying reasons and to respond promptly. Among its standout features are a consolidated CX Insights Graph that aligns various technical, operational, and experiential signals, as well as CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that facilitate natural language queries and provide instant recommendations. Additionally, the platform includes Customer Journey Trace for visualizing full interaction sequences across diverse channels, pre-configured playbooks and dynamic dashboards for gaining timely insights, readiness testing and assurance tools for performance benchmarking, seamless compatibility with over 50 CX and voice systems, and an MCP Server that integrates observability data into broader enterprise AI frameworks. With such a robust suite of tools, Operata empowers organizations to enhance their customer service strategies effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Ada No 
Amazon Connect No 
CallMiner Eureka No 
Cartesia Sonic No 
Cisco Webex No 
ElevenLabs No 
Generative Studio X by OneReach.ai No 
Gryphon ONE No 
Hume AI No 
Insider One Yes 
LivePerson No 
Nextiva No 
Parloa No 
Qualtrics XM Platform No 
Quiq No 
Salesforce No 
Telnyx No 
Vapi AI No 
Verint CX Automation No 
Zendesk No 

Integrations

Ada Yes 
Amazon Connect Yes 
CallMiner Eureka Yes 
Cartesia Sonic Yes 
Cisco Webex Yes 
ElevenLabs Yes 
Generative Studio X by OneReach.ai Yes 
Gryphon ONE Yes 
Hume AI Yes 
Insider One No 
LivePerson Yes 
Nextiva Yes 
Parloa Yes 
Qualtrics XM Platform Yes 
Quiq Yes 
Salesforce Yes 
Telnyx Yes 
Vapi AI Yes 
Verint CX Automation Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0.0060 per agent minutes
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Inline Data Systems

Founded

2011

Country

United States

Website

inlinecrm.com

Vendor Details

Company Name

Operata

Founded

2017

Country

United States

Website

operata.com

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

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