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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Relying on multiple network management tools can lead to inconsistency and inefficiency. Additionally, it is challenging to locate a service provider that possesses specialized expertise in managing the entire network lifecycle. This scenario results in decreased employee productivity as workers frequently switch between various tools. The presence of numerous EMS/NMS tools often leads to inadequate visibility of the network topology. Moreover, outsourcing can become problematic due to substandard SLAs and reporting practices. Employees may also need to undergo extra training, which could require an annual commitment of 10 to 40 hours. The difficulties in recognizing and addressing incidents can exacerbate issues, while excessive event noise can distort the accurate assessment of network health. However, enhanced speed in identifying network problems can significantly reduce downtime during faults and facilitate custom data visualization. Infraon ITSM is an innovative AI-driven software designed to elevate team communication and collaboration through its prebuilt automated workflows. By implementing this solution, organizations can establish a fully modernized workspace that supports rapid resolutions, proactive monitoring, and intelligent alerts, among other features. Additionally, it integrates fault management and self-healing capabilities that can effectively address outages. With these advancements, businesses can expect not only improved network reliability but also a more streamlined operational process.

Description

Unisys Intelligent Workplace Services significantly shorten resolution times while enhancing employee satisfaction by offering a contemporary, persona-driven service desk that features remote, self-healing, and proactive problem-solving as its primary service layer. The company provides seamless services through cutting-edge collaboration tools and merged reality applications, alongside quick-access asset lockers and vending machines for everyday IT supplies. Unisys Intelligent Workplace Services guarantee prompt and effective repairs or replacements for your devices. In addition to these services, you will benefit from on-site desk-side support and dispatch assistance, all while enjoying comprehensive lifecycle management of your assets throughout the organization, which includes installation, modifications, recycling, IT supply chain management, and depot requirements. Furthermore, the advanced InteliServe Platform by Unisys offers a variety of support channels, leverages sophisticated analytics, and integrates Artificial Intelligence (AI) with robotic process automation features. This holistic approach not only streamlines operations but also fosters a more efficient and responsive workplace environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Infraon Infinity Yes 
TheEye No 

Integrations

Infraon Infinity No 
TheEye Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Infraon

Founded

2021

Country

United States

Website

infraon.io/infraon-nms.html

Vendor Details

Company Name

Unisys

Country

United States

Website

www.unisys.com/siteassets/collateral/solution-brief/ex_210218_unisysintelligentworkplaceservices.pdf

Product Features

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics No 
Resource Management No 
SLA Monitoring No 
Server Monitoring No 
Uptime Monitoring No 
Web Traffic Reporting No 

Product Features

Digital Workplace

Activity / News Feed No 
Calendar Management No 
Chat / Messaging No 
Content Management No 
Document Management No 
Employee Directory No 
File Sharing No 
Knowledge Management No 
Surveys & Feedback No 
Task Management No 

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