Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Relying on multiple network management tools can lead to inconsistency and inefficiency. Additionally, it is challenging to locate a service provider that possesses specialized expertise in managing the entire network lifecycle. This scenario results in decreased employee productivity as workers frequently switch between various tools. The presence of numerous EMS/NMS tools often leads to inadequate visibility of the network topology. Moreover, outsourcing can become problematic due to substandard SLAs and reporting practices. Employees may also need to undergo extra training, which could require an annual commitment of 10 to 40 hours. The difficulties in recognizing and addressing incidents can exacerbate issues, while excessive event noise can distort the accurate assessment of network health. However, enhanced speed in identifying network problems can significantly reduce downtime during faults and facilitate custom data visualization. Infraon ITSM is an innovative AI-driven software designed to elevate team communication and collaboration through its prebuilt automated workflows. By implementing this solution, organizations can establish a fully modernized workspace that supports rapid resolutions, proactive monitoring, and intelligent alerts, among other features. Additionally, it integrates fault management and self-healing capabilities that can effectively address outages. With these advancements, businesses can expect not only improved network reliability but also a more streamlined operational process.
Description
Unisys Intelligent Workplace Services significantly shorten resolution times while enhancing employee satisfaction by offering a contemporary, persona-driven service desk that features remote, self-healing, and proactive problem-solving as its primary service layer. The company provides seamless services through cutting-edge collaboration tools and merged reality applications, alongside quick-access asset lockers and vending machines for everyday IT supplies. Unisys Intelligent Workplace Services guarantee prompt and effective repairs or replacements for your devices. In addition to these services, you will benefit from on-site desk-side support and dispatch assistance, all while enjoying comprehensive lifecycle management of your assets throughout the organization, which includes installation, modifications, recycling, IT supply chain management, and depot requirements. Furthermore, the advanced InteliServe Platform by Unisys offers a variety of support channels, leverages sophisticated analytics, and integrates Artificial Intelligence (AI) with robotic process automation features. This holistic approach not only streamlines operations but also fosters a more efficient and responsive workplace environment.
API Access
Has API
No
API Access
Has API
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Infraon
Founded
2021
Country
United States
Website
infraon.io/infraon-nms.html
Vendor Details
Company Name
Unisys
Country
United States
Website
www.unisys.com/siteassets/collateral/solution-brief/ex_210218_unisysintelligentworkplaceservices.pdf
Product Features
Network Monitoring
Bandwidth Monitoring
No
Baseline Manager
No
Diagnostic Tools
No
IP Address Monitoring
No
Internet Usage Monitoring
No
Real Time Analytics
No
Resource Management
No
SLA Monitoring
No
Server Monitoring
No
Uptime Monitoring
No
Web Traffic Reporting
No
Product Features
Digital Workplace
Activity / News Feed
No
Calendar Management
No
Chat / Messaging
No
Content Management
No
Document Management
No
Employee Directory
No
File Sharing
No
Knowledge Management
No
Surveys & Feedback
No
Task Management
No