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Description
Leveraging AI as a foundational strategy for payers, providers, and pharmacy benefit managers involves developing cloud-based products and platforms that enhance operational efficiency. A "healthcare digital platform" represents the amalgamation of various applications and cutting-edge technologies to deliver customized healthcare solutions that positively influence business results, marking a progressive and expedited shift away from traditional core administration processing systems (CAPS). To gain insights into how digital platforms and emerging technologies can help meet business goals, as well as their effects on healthcare payer key performance indicators (KPIs) and the overall appeal of these platforms, Infosys collaborated with HFS to survey 100 C-suite healthcare payer executives across the United States. This initiative aims to shed light on the evolving landscape of digital healthcare solutions and their potential for transforming industry practices.
Description
The advent of digital technology has reshaped the expectations surrounding the delivery of solutions. Today, users demand rapid, accessible, and user-friendly digital experiences that streamline their tasks, a sentiment echoed by insurance clients as well. To meet these demands, insurers must adopt technological advancements that enhance their innovation speed, enabling them to provide comprehensive digital insurance software solutions to both their stakeholders and customers. It is crucial for them to address the shifting preferences of their clients by offering personalized and instantaneous experiences across the platforms they utilize. One way to achieve this is by allowing policyholders to report insurable events through straightforward interactions with an AI-driven chatbot. This FNOL (First Notice of Loss) chatbot serves as a digital insurance solution, guiding customers through the claims process and facilitating loss reporting in a fully digital manner. With its natural language processing and machine learning capabilities, the chatbot quickly understands user intentions and provides relevant assistance, ensuring a seamless experience for the customers. By integrating such technology, insurers can significantly improve customer satisfaction and engagement.
API Access
Has API
API Access
Has API
Integrations
Akamai
Facebook Messenger
Matillion
Microsoft Azure
SiteLock
Snowflake
WhatsApp
Integrations
Akamai
Facebook Messenger
Matillion
Microsoft Azure
SiteLock
Snowflake
WhatsApp
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Infosys
Founded
1981
Country
India
Website
www.infosys.com/products-and-platforms/helix.html
Vendor Details
Company Name
Nuvento
Founded
2007
Country
United States
Website
nuvento.com/digital-insurance-software/
Product Features
Insurance Agency
Claims Management
Commission Management
Contact Management
Document Management
Insurance Rating
Life & Health
Policy Management
Property & Casualty
Quote Management
Product Features
Insurance Agency
Claims Management
Commission Management
Contact Management
Document Management
Insurance Rating
Life & Health
Policy Management
Property & Casualty
Quote Management