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Description
Infosys Cobalt represents a comprehensive suite of services, solutions, and platforms designed to significantly enhance cloud-driven enterprise transformation. It empowers organizations to reimagine their operations from the ground up and develop innovative cloud-first capabilities that ensure smooth interactions across public, private, and hybrid cloud environments, incorporating PaaS, SaaS, and IaaS models. By tapping into the collaborative power of the Infosys Cobalt community, businesses can swiftly implement solutions and establish adaptive business models that respond effectively to evolving market demands while adhering to rigorous global, regional, and industry-specific regulatory and security requirements. Moreover, leveraging the extensive capabilities of the cloud ecosystem alongside the vibrant community of innovators provided by Infosys Cobalt can lead to substantial improvements in overall business performance and value creation. This unique approach not only fosters agility but also promotes a culture of continuous innovation within enterprises.
Description
Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
XTEL AI
No
Triple Point S&OP
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Infosys
Founded
1981
Country
India
Website
www.infosys.com/services/cloud-cobalt.html
Vendor Details
Company Name
Infosys
Founded
1981
Country
India
Website
www.infosys.com/products-and-platforms/cortex.html
Product Features
Cloud Management
Access Control
No
Billing & Provisioning
No
Capacity Analytics
No
Cost Management
No
Demand Monitoring
No
Multi-Cloud Management
No
Performance Analytics
No
SLA Management
No
Supply Monitoring
No
Workflow Approval
No
Cloud Security
Antivirus
No
Application Security
No
Behavioral Analytics
No
Encryption
No
Endpoint Management
No
Incident Management
No
Intrusion Detection System
No
Threat Intelligence
No
Two-Factor Authentication
No
Vulnerability Management
No
Digital Workplace
Activity / News Feed
No
Calendar Management
No
Chat / Messaging
No
Content Management
No
Document Management
No
Employee Directory
No
File Sharing
No
Knowledge Management
No
Surveys & Feedback
No
Task Management
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
