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Description
In today's market, consumers have unprecedented options for researching and buying products. To successfully attract and retain customers, businesses must deliver a seamless and enjoyable experience across all platforms. The Infor Customer Experience Suite plays a vital role in unifying customer data throughout the organization, ensuring that interactions are consistent, outstanding, and tailored to individual preferences at every stage of the customer journey. This suite offers specialized CX software designed to oversee the complete sales process, encompassing everything from customer engagement to sales automation, configuration-to-quote, and contract management. The ability to understand and adapt to customer behavior has significantly advanced. With features such as marketing resource management, decision-making tools, and comprehensive campaign management, the marketing solutions within the Infor Customer Experience Suite empower companies to harness data in innovative ways to engage their customers more effectively than ever before. By focusing on the customer's evolving needs, businesses can foster deeper relationships and drive loyalty.
Description
Infor® Logistics Management solutions facilitate everything from local warehouse oversight to the intricate planning and execution of international transportation, ensuring that the supply chain operates efficiently in terms of speed, accuracy, and cost-effectiveness to meet the demands of customers and the market. The Infor Nexus network provides comprehensive global visibility, enabling organizations to enhance operational efficiency both within their warehouses and throughout the broader transportation network. By optimizing fulfillment processes, customer experiences, and inventory management, companies can achieve significant reductions in operating costs and enhance overall supply chain performance. Our Logistics Management software is specifically designed to deliver tangible value, with warehouse management capabilities available in both cloud and on-premises formats that offer extensive features without the need for costly customizations. Moreover, the integration of global transportation management and supply chain visibility through the Infor Nexus network fosters collaboration among trading and service partners, leading to synchronized execution and enhanced transparency throughout the supply chain. Ultimately, this holistic approach to logistics management equips organizations with the tools necessary to navigate the complexities of modern supply chains effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
CloudSuite
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Infor
Founded
2002
Country
United States
Website
www.infor.com/products/customer-experience-suite
Vendor Details
Company Name
Infor
Founded
2002
Country
United States
Website
www.infor.com/products/logistics-management
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Logistics
3PL
No
Barcoding / RFID
No
CRM
No
Container Tracking
No
Cross Docking
No
Fleet Management
No
Inventory Management
No
Order Management
No
Purchasing
No
Scheduling
No
Shipping Management
No
Transportation Management
No
