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Average Ratings 0 Ratings

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features
design
support

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Description

Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.

Description

Achieve a comprehensive and immediate understanding of your business performance through Infor Dynamic Enterprise Performance Management® (Infor d/EPM®). This innovative EPM software solution merges intelligent business tools with robust financial planning functions, empowering you to confidently report, assess past and current performance, and predict future outcomes. Streamline your budgeting by utilizing a planning solution that integrates both budgets and actuals seamlessly. Crafted with financial best practices in mind, d/EPM not only enhances user experience but also integrates smoothly with ERP applications. Quickly and effortlessly consolidate various bookkeeping records from your legal entities, process elimination entries, and produce a unified set of financial statements. Leverage a cohesive sales forecasting and planning tool that aligns finance and operational teams, facilitating the creation of precise sales forecasts linked to your budgets and strategic plans. This holistic approach ensures that your organization remains agile and responsive to changing market dynamics.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ADP Next Gen HCM Yes 
ADP Workforce Now On the Go Yes 
Codeless Platforms BPA Platform Yes 
DDS Yes 
Equip360 Yes 
Hotellistat Yes 
InterForm Yes 
MRO360 Yes 
Maileon Yes 
PICO Yes 
Projectmates Yes 
RFID4U Yes 
SEGMENTAIL Yes 
Smart Demand Planner Yes 
Syniti Knowledge Platform Yes 
TCS CHROMA Yes 
Veryon Yes 
envivo Yes 
extrakt.AI Yes 
nava Ai Yes 

Integrations

ADP Next Gen HCM No 
ADP Workforce Now On the Go No 
Codeless Platforms BPA Platform No 
DDS No 
Equip360 No 
Hotellistat No 
InterForm No 
MRO360 No 
Maileon No 
PICO No 
Projectmates No 
RFID4U No 
SEGMENTAIL No 
Smart Demand Planner No 
Syniti Knowledge Platform No 
TCS CHROMA No 
Veryon No 
envivo No 
extrakt.AI No 
nava Ai No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/customer-experience-suite/crm

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/solutions/financials/enterprise-performance-management

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

Business Performance Management

Ad Hoc Reports No 
Ad hoc Analysis No 
Budgeting & Forecasting No 
Consolidation / Roll-Up No 
Dashboard No 
Key Performance Indicators No 
Predictive Analytics No 
Qualitative Analysis No 
Quantitative Analysis No 
Scorecarding No 
Strategic Planning No 

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