Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.
Description
Achieve a comprehensive and immediate understanding of your business performance through Infor Dynamic Enterprise Performance Management® (Infor d/EPM®). This innovative EPM software solution merges intelligent business tools with robust financial planning functions, empowering you to confidently report, assess past and current performance, and predict future outcomes. Streamline your budgeting by utilizing a planning solution that integrates both budgets and actuals seamlessly. Crafted with financial best practices in mind, d/EPM not only enhances user experience but also integrates smoothly with ERP applications. Quickly and effortlessly consolidate various bookkeeping records from your legal entities, process elimination entries, and produce a unified set of financial statements. Leverage a cohesive sales forecasting and planning tool that aligns finance and operational teams, facilitating the creation of precise sales forecasts linked to your budgets and strategic plans. This holistic approach ensures that your organization remains agile and responsive to changing market dynamics.
API Access
Has API
No
API Access
Has API
No
Integrations
ADP Next Gen HCM
Yes
ADP Workforce Now On the Go
Yes
Codeless Platforms BPA Platform
Yes
DDS
Yes
Equip360
Yes
Hotellistat
Yes
InterForm
Yes
MRO360
Yes
Maileon
Yes
PICO
Yes
Integrations
ADP Next Gen HCM
No
ADP Workforce Now On the Go
No
Codeless Platforms BPA Platform
No
DDS
No
Equip360
No
Hotellistat
No
InterForm
No
MRO360
No
Maileon
No
PICO
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Infor
Founded
2002
Country
United States
Website
www.infor.com/products/customer-experience-suite/crm
Vendor Details
Company Name
Infor
Founded
2002
Country
United States
Website
www.infor.com/solutions/financials/enterprise-performance-management
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Product Features
Business Performance Management
Ad Hoc Reports
No
Ad hoc Analysis
No
Budgeting & Forecasting
No
Consolidation / Roll-Up
No
Dashboard
No
Key Performance Indicators
No
Predictive Analytics
No
Qualitative Analysis
No
Quantitative Analysis
No
Scorecarding
No
Strategic Planning
No