Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.
Description
Utilizing Infor's industry Implementation Accelerators, Infor® Process Intelligence, enhanced by Signavio®, harnesses extensive data from a company to establish a foundation for ongoing organizational process enhancement. The sophisticated, cloud-based technology scrutinizes the execution of business processes, enabling the identification of potential obstacles, highlighting areas where best practices are overlooked, and uncovering chances for improving and automating repetitive tasks. This robust, comprehensive solution brings clarity to business operations and uncovers inefficiencies that could hinder an organization from achieving superior performance and enhanced customer service. Moreover, it includes features for process costing and risk management, allowing user comments even without licenses, thus fostering collaboration. Additionally, it provides a professional environment for process and decision modeling that caters to users at all skill levels.
API Access
Has API
No
API Access
Has API
No
Integrations
B2B Portal
Yes
Cloud Inventory
Yes
DDS
Yes
GA Connector
Yes
Innspire
Yes
Intelgic
Yes
Learnsoft
Yes
Maileon
Yes
MeetingPackage
Yes
Objective 3Sixty
Yes
Integrations
B2B Portal
No
Cloud Inventory
No
DDS
No
GA Connector
No
Innspire
No
Intelgic
No
Learnsoft
No
Maileon
No
MeetingPackage
No
Objective 3Sixty
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Infor
Founded
2002
Country
United States
Website
www.infor.com/products/customer-experience-suite/crm
Vendor Details
Company Name
Infor
Founded
2002
Country
United States
Website
www.infor.com/products/process-intelligence
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes