Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.
Description
Infor Networked Order Management (INOM) is a cloud-native software solution designed for retail, enabling sophisticated order orchestration and enhancing the management of global supply chains. It provides comprehensive visibility into enterprise inventory, ensuring efficient fulfillment and replenishment while bolstering customer service for the modern, always-connected consumer. By offering a unified perspective on inventory throughout the entire retail supply chain, INOM ensures that businesses have a single, reliable source for available-to-promise inventory. This system intelligently suggests the most effective methods for fulfilling and delivering inventory to customers, optimizing overall operations. Additionally, INOM's API-driven framework integrates all commerce channels and touchpoints, facilitating real-time data access and a cohesive view of operations. Implementing INOM can significantly enhance order processing efficiency, accuracy in inventory management, and accelerate the realization of value for retailers.
API Access
Has API
No
API Access
Has API
Yes
Integrations
A3 EDI
Yes
ADP Next Gen HCM
Yes
B2B Portal
Yes
BluJay Augmented Global Trade
Yes
DATABASICS Time & Expense
Yes
Fuuz
Yes
Kleene
Yes
LinkedIn Sales Navigator
Yes
OneStock
Yes
PeakCommerce
Yes
Integrations
A3 EDI
No
ADP Next Gen HCM
No
B2B Portal
No
BluJay Augmented Global Trade
No
DATABASICS Time & Expense
No
Fuuz
No
Kleene
No
LinkedIn Sales Navigator
No
OneStock
No
PeakCommerce
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Infor
Founded
2002
Country
United States
Website
www.infor.com/products/customer-experience-suite/crm
Vendor Details
Company Name
Infor
Founded
2002
Country
United States
Website
www.infor.com/products/networked-order-management
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Product Features
Order Management
Back Order Management
No
Catalog Management
No
Inventory Management
No
Order Entry
No
Order Fulfillment
No
Order Tracking
No
Recurring Orders
No
Returns Management
No
Shipping Management
No
Special Order Management
No