Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.
Description
Infor Library & Information Solutions offer comprehensive automation for libraries, enabling them to enhance their marketing strategies and foster engagement among staff and patrons in dynamic ways while ensuring access to both digital and physical resources. These versatile solutions accommodate various databases, formats, and locations, delivering essential performance data and metrics that empower decision-makers with actionable insights. Designed to cater to the requirements of integrated library systems, consortia, individual branches, special libraries, and users with visual impairments, Infor Library & Information Solutions streamline operations such as circulation, cataloging, acquisitions, and serial management. With the ability to consolidate materials into a unified system, they effectively handle any metadata format, ensuring that libraries operate more efficiently and responsively. By adopting these innovative solutions, libraries can enhance their service delivery and maintain relevance in an increasingly digital landscape.
API Access
Has API
No
API Access
Has API
No
Integrations
ADP Global Payroll
Yes
ADP Mobile Solutions
Yes
ChangeEngine
Yes
Cloud-Sync
Yes
CompuFACT
Yes
DATABASICS Time & Expense
Yes
DigitalGuest
Yes
Fuuz
Yes
Infor LX
Yes
Innspire
Yes
Integrations
ADP Global Payroll
No
ADP Mobile Solutions
No
ChangeEngine
No
Cloud-Sync
No
CompuFACT
No
DATABASICS Time & Expense
No
DigitalGuest
No
Fuuz
No
Infor LX
No
Innspire
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Infor
Founded
2002
Country
United States
Website
www.infor.com/products/customer-experience-suite/crm
Vendor Details
Company Name
Infor
Founded
2002
Country
United States
Website
www.infor.com/products/library-information-solutions
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Product Features
Library Management
Acquisition Management
No
Barcode Scanning
No
Barcoding / RFID
No
Catalog Management
No
Church Libraries
No
Circulation Management
No
Fee Collection
No
Inventory Management
No
Law Libraries
No
OPAC
No
Patron Management
No
Periodicals Management
No
Private Libraries
No
Public Libraries
No
Reserve Shelf Management
No
School Libraries
No
Search
No
Self Check-in / Check-Out
No
Serials Management
No