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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.

Description

Infor Library & Information Solutions offer comprehensive automation for libraries, enabling them to enhance their marketing strategies and foster engagement among staff and patrons in dynamic ways while ensuring access to both digital and physical resources. These versatile solutions accommodate various databases, formats, and locations, delivering essential performance data and metrics that empower decision-makers with actionable insights. Designed to cater to the requirements of integrated library systems, consortia, individual branches, special libraries, and users with visual impairments, Infor Library & Information Solutions streamline operations such as circulation, cataloging, acquisitions, and serial management. With the ability to consolidate materials into a unified system, they effectively handle any metadata format, ensuring that libraries operate more efficiently and responsively. By adopting these innovative solutions, libraries can enhance their service delivery and maintain relevance in an increasingly digital landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ADP Global Payroll Yes 
ADP Mobile Solutions Yes 
ChangeEngine Yes 
Cloud-Sync Yes 
CompuFACT Yes 
DATABASICS Time & Expense Yes 
DigitalGuest Yes 
Fuuz Yes 
Infor LX Yes 
Innspire Yes 
Juyo Analytics Yes 
Maileon Yes 
Procify Workflow Yes 
Rayven Yes 
Responder360 Yes 
Smart Demand Planner Yes 
TCS HOBS Yes 
TCS TAP Yes 
eRep Yes 
extrakt.AI Yes 

Integrations

ADP Global Payroll No 
ADP Mobile Solutions No 
ChangeEngine No 
Cloud-Sync No 
CompuFACT No 
DATABASICS Time & Expense No 
DigitalGuest No 
Fuuz No 
Infor LX No 
Innspire No 
Juyo Analytics No 
Maileon No 
Procify Workflow No 
Rayven No 
Responder360 No 
Smart Demand Planner No 
TCS HOBS No 
TCS TAP No 
eRep No 
extrakt.AI No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/customer-experience-suite/crm

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/library-information-solutions

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

Library Management

Acquisition Management No 
Barcode Scanning No 
Barcoding / RFID No 
Catalog Management No 
Church Libraries No 
Circulation Management No 
Fee Collection No 
Inventory Management No 
Law Libraries No 
OPAC No 
Patron Management No 
Periodicals Management No 
Private Libraries No 
Public Libraries No 
Reserve Shelf Management No 
School Libraries No 
Search No 
Self Check-in / Check-Out No 
Serials Management No 

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