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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.

Description

Companies of various sizes across over 60 nations rely on Infor LX to facilitate each stage of their discrete manufacturing operations, encompassing processes from source-to-pay and prospect-to-cash to design-to-manufacture and financial reporting. With the LX Cloud, version 8.4 of this enterprise resource planning software, built on the IBM i® platform, becomes increasingly adaptable, boasting improved integration with Infor’s Supply Chain Execution, EAM, CRM, and Supplier Exchange systems, along with modern capabilities like Data Lake access, document management, and collaborative tools available through Infor OS. Additionally, the IBM® i infrastructure guarantees that essential systems remain scalable, reliable, and secure, which is crucial for operational continuity. The foundational features of LX empower manufacturers to evaluate their business performance effectively and make informed modifications to their supply, manufacturing, and distribution strategies to optimize efficiency. Ultimately, this comprehensive approach enables businesses to respond swiftly to market demands and maintain a competitive edge.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

A3 EDI Yes 
ADP StandOut Yes 
ADP Streamline Yes 
CAQ.Net Yes 
Eventix Yes 
FortnaWES Yes 
Fracttal Yes 
Hudini Yes 
LinkedIn Sales Navigator Yes 
OKKAMI Yes 
OnLearned Yes 
PeakCommerce Yes 
Projectmates Yes 
R Systems Yes 
Rayven Yes 
Responder360 Yes 
Scotty Yes 
Spotler Yes 
TCS Optumera Yes 
seventhings Yes 

Integrations

A3 EDI No 
ADP StandOut No 
ADP Streamline No 
CAQ.Net No 
Eventix No 
FortnaWES No 
Fracttal No 
Hudini No 
LinkedIn Sales Navigator No 
OKKAMI No 
OnLearned No 
PeakCommerce No 
Projectmates No 
R Systems No 
Rayven No 
Responder360 No 
Scotty No 
Spotler No 
TCS Optumera No 
seventhings No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/customer-experience-suite/crm

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/lx

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

ERP

Accounting Integration No 
Accounting Management No 
CRM No 
Dashboard No 
Distribution Management No 
Enterprise Asset Management No 
Financial Management No 
HR Management No 
Inventory Management No 
Order Management No 
Project Management No 
Purchase Order Management No 
Purchasing No 
Reporting/Analytics No 
Sales Management No 
Supply Chain Management No 
Warehouse Management No 

Manufacturing

Accounting Integration No 
ERP No 
MES No 
MRP No 
Maintenance Management No 
Purchase Order Management No 
Quality Management No 
Quotes/Estimates No 
Reporting/Analytics No 
Safety Management No 
Shipping Management No 

Alternatives

Alternatives

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