Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.
Description
Infor's Internet of Things (IoT) platform facilitates the secure collection of sensor data from any location, handling it effectively at scale. By integrating this sensor data with the information from Infor CloudSuite™ EAM, users gain enhanced insights into asset health monitoring. This enriched context significantly improves the ability to detect exceptions, streamline workflows, enhance reporting, and utilize data analytics alongside machine learning techniques. The sensor data collected through Infor IoT is stored within the Infor Data Lake, opening up extensive opportunities for more comprehensive IoT data utilization. Additionally, device data can be supplemented with various attributes and metadata, which enhances search capabilities and device management functionalities. Users can monitor telemetry in almost real-time through a sophisticated rule engine, while device templates simplify the setup and onboarding processes. The architecture of the portal is designed with scalability in mind, and it includes a versatile rule editor for conditions and actions, enabling tailored automation and responsiveness. Overall, Infor IoT presents a robust solution for managing and analyzing Internet of Things data efficiently.
API Access
Has API
No
API Access
Has API
No
Integrations
ADP Mobile Solutions
Yes
ADP Streamline
Yes
B2B Portal
Yes
BluJay Augmented Global Trade
Yes
CC1 Lab
Yes
ChangeEngine
Yes
Clearwell AI
Yes
DATABASICS Time & Expense
Yes
Equip360
Yes
Hotelbird
Yes
Integrations
ADP Mobile Solutions
No
ADP Streamline
No
B2B Portal
No
BluJay Augmented Global Trade
No
CC1 Lab
No
ChangeEngine
No
Clearwell AI
No
DATABASICS Time & Expense
No
Equip360
No
Hotelbird
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Infor
Founded
2002
Country
United States
Website
www.infor.com/products/customer-experience-suite/crm
Vendor Details
Company Name
Infor
Founded
2002
Country
United States
Website
www.infor.com/products/infor-iot
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Product Features
IoT Analytics
Activity Dashboard
No
Activity Tracking
No
Analytics
No
Asset Tracking
No
Data Collection
No
Data Synchronization
No
Data Visualization
No
ETL
No
Multiple Data Sources
No
Performance Analysis
No
Real-Time Analytics
No
Real-Time Data
No
Real-Time Monitoring
No
Status Tracking
No