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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.

Description

Infor's Internet of Things (IoT) platform facilitates the secure collection of sensor data from any location, handling it effectively at scale. By integrating this sensor data with the information from Infor CloudSuite™ EAM, users gain enhanced insights into asset health monitoring. This enriched context significantly improves the ability to detect exceptions, streamline workflows, enhance reporting, and utilize data analytics alongside machine learning techniques. The sensor data collected through Infor IoT is stored within the Infor Data Lake, opening up extensive opportunities for more comprehensive IoT data utilization. Additionally, device data can be supplemented with various attributes and metadata, which enhances search capabilities and device management functionalities. Users can monitor telemetry in almost real-time through a sophisticated rule engine, while device templates simplify the setup and onboarding processes. The architecture of the portal is designed with scalability in mind, and it includes a versatile rule editor for conditions and actions, enabling tailored automation and responsiveness. Overall, Infor IoT presents a robust solution for managing and analyzing Internet of Things data efficiently.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ADP Mobile Solutions Yes 
ADP Streamline Yes 
B2B Portal Yes 
BluJay Augmented Global Trade Yes 
CC1 Lab Yes 
ChangeEngine Yes 
Clearwell AI Yes 
DATABASICS Time & Expense Yes 
Equip360 Yes 
Hotelbird Yes 
Infor LX Yes 
InterForm Yes 
Logistics Vision Suite Yes 
Projectmates Yes 
QVANTUM Yes 
Qorus Integration Engine Yes 
Service Greeni Yes 
Smart Inventory Planning & Optimization Yes 
e-PlanREVIEW Yes 
envivo Yes 

Integrations

ADP Mobile Solutions No 
ADP Streamline No 
B2B Portal No 
BluJay Augmented Global Trade No 
CC1 Lab No 
ChangeEngine No 
Clearwell AI No 
DATABASICS Time & Expense No 
Equip360 No 
Hotelbird No 
Infor LX No 
InterForm No 
Logistics Vision Suite No 
Projectmates No 
QVANTUM No 
Qorus Integration Engine No 
Service Greeni No 
Smart Inventory Planning & Optimization No 
e-PlanREVIEW No 
envivo No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/customer-experience-suite/crm

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/infor-iot

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

IoT Analytics

Activity Dashboard No 
Activity Tracking No 
Analytics No 
Asset Tracking No 
Data Collection No 
Data Synchronization No 
Data Visualization No 
ETL No 
Multiple Data Sources No 
Performance Analysis No 
Real-Time Analytics No 
Real-Time Data No 
Real-Time Monitoring No 
Status Tracking No 

Alternatives

Alternatives