Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.
Description
Infor Integrated Business Planning (IBP) plays a vital role in risk management and fostering profitable growth. To effectively implement the integrated business planning process, it is essential to consolidate various insights from operations, sales, marketing, and trading partners. By utilizing a unified platform, a centralized planning data repository, and key performance indicators (KPIs), Infor IBP enhances the analysis of tradeoffs, facilitates better decision-making, and ensures organizational alignment in crafting intelligent responses to fluctuations in the market. This all-encompassing solution is designed to deliver fundamental analytics, enhance visibility, promote collaboration, and strengthen execution capabilities, empowering organizations across multiple sectors to achieve a more synchronized supply chain while maintaining oversight of costs and services provided. Additionally, Infor IBP enables seamless collaboration across multiple enterprises within a cloud environment, driving innovation and efficiency.
API Access
Has API
No
API Access
Has API
No
Integrations
ADP Next Gen HCM
Yes
ADP Succession Management
Yes
Canopy
Yes
Cloud-Sync
Yes
Codeless Platforms BPA Platform
Yes
Equip360
Yes
Forge
Yes
HotelAppz
Yes
Juyo Analytics
Yes
Kleene
Yes
Integrations
ADP Next Gen HCM
No
ADP Succession Management
No
Canopy
No
Cloud-Sync
No
Codeless Platforms BPA Platform
No
Equip360
No
Forge
No
HotelAppz
No
Juyo Analytics
No
Kleene
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Infor
Founded
2002
Country
United States
Website
www.infor.com/products/customer-experience-suite/crm
Vendor Details
Company Name
Infor
Founded
2002
Country
United States
Website
www.infor.com/products/integrated-business-planning
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Product Features
Strategic Planning
Budgeting & Forecasting
No
Dashboard
No
Goal Setting / Tracking
No
Idea Management
No
KPIs
No
Modeling & Simulation
No
Roadmapping
No
Scenario Planning
No
Scorecards
No