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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.

Description

A sophisticated hotel property management system (PMS) should serve as more than just a standalone solution; it needs to function as the central hub coordinating all operations for hotels, resorts, and casinos. This PMS should embody a comprehensive hospitality technology platform that integrates every operational facet with the guest experience, ensuring a fluid journey that enables your establishment to achieve and surpass the highest industry benchmarks. Additionally, it must lay the groundwork for enduring relationships with guests, which in turn drives revenue and enhances profitability. The Infor® Hospitality Management Solution (HMS) is a cloud-based hotel PMS designed to not only meet but consistently exceed contemporary guest expectations. By utilizing Infor HMS, hospitality businesses can effectively streamline operations, provide outstanding guest services, and create an enriching experience for everyone involved. Furthermore, the solution's scalability ensures that it can adapt to your current requirements while also accommodating future developments in the hospitality landscape. This flexibility is crucial for maintaining a competitive edge in an ever-evolving industry.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Avatier Identity Anywhere Yes 
A3 EDI Yes 
Cendyn Loyalty No 
CompuFACT Yes 
DigitalGuest Yes 
GA Connector Yes 
Genesis Clinical Lifecycle Management Yes 
Hotellistat Yes 
IST Ship-Link Yes 
Kavida.ai Yes 
Learnsoft Yes 
OnScreen Yes 
Syniti Data Connectivity Yes 
Syniti Knowledge Platform Yes 
TCS ADD Yes 
TCS TAP Yes 
Whistle Messaging Yes 
Workgrid Yes 
eRep Yes 

Integrations

Avatier Identity Anywhere Yes 
A3 EDI No 
Cendyn Loyalty Yes 
CompuFACT No 
DigitalGuest No 
GA Connector No 
Genesis Clinical Lifecycle Management No 
Hotellistat No 
IST Ship-Link No 
Kavida.ai No 
Learnsoft No 
OnScreen No 
Syniti Data Connectivity No 
Syniti Knowledge Platform No 
TCS ADD No 
TCS TAP No 
Whistle Messaging No 
Workgrid No 
eRep No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/customer-experience-suite/crm

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/hms

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

Hospitality Property Management

Built-in Accounting Yes 
CRM Yes 
Catering No 
Employee Management No 
Extended Stay Yes 
Front Office Management No 
GDS / OTA Integration No 
Group Management No 
Guest Experience (GEM) No 
Housekeeping Management No 
Loyalty Program Yes 
Maintenance Management No 
Marketing Automation Yes 
Marketing Management No 
Multi-Property No 
Online Booking No 
Point of Sale (POS) No 
Reservations Management No 
Reviews Management No 
Single Property No 
Vacation Rental No 

Reservations

Activities Booking No 
Booking Notes No 
CRM No 
Customer Support Yes 
Group Reservations Yes 
Guest Management No 
Payment Processing No 
Promotions Management No 
Rate Management Yes 
Room Booking Management Yes 
Third Party Booking No 

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