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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.

Description

Addressing the challenges faced by modern enterprises and industries hinges on the effective utilization of big data. The capability to gather information from various sources within your organization—whether it originates from different applications, individuals, or IoT systems—presents enormous opportunities. Infor’s Data Lake tools offer schema-on-read intelligence coupled with a rapid and adaptable data consumption framework, facilitating innovative approaches to critical decision-making. By gaining streamlined access to your entire Infor ecosystem, you can initiate the process of capturing and leveraging big data to enhance your analytics and machine learning initiatives. Extremely scalable, the Infor Data Lake serves as a cohesive repository, allowing for the accumulation of all your organizational data. As you expand your insights and investments, you can incorporate additional content, leading to more informed decisions and enriched analytics capabilities while creating robust datasets to strengthen your machine learning operations. This comprehensive approach not only optimizes data management but also empowers organizations to stay ahead in a rapidly evolving landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ADP Global Payroll Yes 
ADP Succession Management Yes 
ADP Total Absence Management Yes 
Avatier Identity Anywhere Yes 
B2B Portal Yes 
Infor LX Yes 
Longview Transfer Pricing Yes 
MRO360 Yes 
MeetingPackage Yes 
OnScreen Yes 
Pepper Yes 
SEGMENTAIL Yes 
Spotler Yes 
Syniti Knowledge Platform Yes 
TCS ADD Yes 
TCS Intelligent Urban Exchange Yes 
TCS Optumera Yes 
VendorTrl Yes 
Verusen Yes 
Whistle Messaging Yes 

Integrations

ADP Global Payroll No 
ADP Succession Management No 
ADP Total Absence Management No 
Avatier Identity Anywhere No 
B2B Portal No 
Infor LX No 
Longview Transfer Pricing No 
MRO360 No 
MeetingPackage No 
OnScreen No 
Pepper No 
SEGMENTAIL No 
Spotler No 
Syniti Knowledge Platform No 
TCS ADD No 
TCS Intelligent Urban Exchange No 
TCS Optumera No 
VendorTrl No 
Verusen No 
Whistle Messaging No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/customer-experience-suite/crm

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/data-lake

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

Data Analysis

Data Discovery No 
Data Visualization No 
High Volume Processing No 
Predictive Analytics No 
Regression Analysis No 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics No 

Data Management

Customer Data No 
Data Analysis No 
Data Capture No 
Data Integration No 
Data Migration No 
Data Quality Control No 
Data Security No 
Information Governance No 
Master Data Management No 
Match & Merge No 

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