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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.

Description

Infor Coleman™ offers significant opportunities and returns on investment for artificial intelligence (AI) initiatives, delivering results with remarkable speed and transparency. The platform simplifies AI projects, eliminating the need for advanced skills or uncertain service commitments. By leveraging the Infor OS technology platform, Coleman transforms traditionally complex technologies such as natural language processing, intelligent automation, machine learning, and voice user interfaces into user-friendly solutions. The components of Coleman are crafted to foster understanding, reliability, and value as enterprise users engage with them. With Coleman, businesses can integrate artificial intelligence seamlessly rather than treating it as a separate initiative. This product suite empowers organizations to generate value at an astonishing pace, all without the necessity for extensive development resources, thus accelerating their digital transformation journey.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

A3 EDI Yes 
ADP Enterprise HR Yes 
ADP Learning Management Yes 
CC1 Lab Yes 
CompuFACT Yes 
Equip360 Yes 
Fracttal Yes 
InterForm Yes 
Juyo Analytics Yes 
OpenKey Yes 
PICO Yes 
RFID4U Yes 
Rayven Yes 
Responder360 Yes 
TCS ADD Yes 
TimeLinx Yes 
Vergo Yes 
Workgrid Yes 
iTAC.MES.Suite Yes 

Integrations

A3 EDI No 
ADP Enterprise HR No 
ADP Learning Management No 
CC1 Lab No 
CompuFACT No 
Equip360 No 
Fracttal No 
InterForm No 
Juyo Analytics No 
OpenKey No 
PICO No 
RFID4U No 
Rayven No 
Responder360 No 
TCS ADD No 
TimeLinx No 
Vergo No 
Workgrid No 
iTAC.MES.Suite No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/customer-experience-suite/crm

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/coleman

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Machine Learning

Deep Learning No 
ML Algorithm Library No 
Model Training No 
Natural Language Processing (NLP) No 
Predictive Modeling No 
Statistical / Mathematical Tools No 
Templates No 
Visualization No 

Predictive Analytics

AI / Machine Learning No 
Benchmarking No 
Data Blending No 
Data Mining No 
Demand Forecasting No 
For Education No 
For Healthcare No 
Modeling & Simulation No 
Sentiment Analysis No 

Robotic Process Automation (RPA)

Analytics No 
Attended Automation No 
Code-free Development No 
Image Recognition No 
Optical Character Recognition No 
Process Builder No 
Third Party Application Integration No 
Unattended Automation No 

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