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Average Ratings 0 Ratings

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features
design
support

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Description

Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.

Description

By implementing Infor CloudSuite Financials, the Elsinore Valley Municipal Water District has enhanced essential operations such as project cost accounting and grant management, which are vital for an organization that frequently manages substantial grants. Additionally, transitioning to a cloud-based system has opened up avenues for mobile access. Infor CloudSuite Public Sector is specifically designed to cater to the intricate requirements of sectors like government, education, transit, and utilities, all while leveraging the advantages of cloud technology. The platform offers tailored solutions for both back office and front office functions, along with supplementary public sector tools to meet diverse operational needs. Furthermore, this shift not only modernizes processes but also improves overall efficiency and accessibility for stakeholders involved.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Avatier Identity Anywhere Yes 
Cloud Inventory Yes 
CompuFACT Yes 
FacilityOS Yes 
Kodiak Hub Yes 
Longview Transfer Pricing Yes 
OnLearned Yes 
OneStock Yes 
OpenKey Yes 
PICO Yes 
ProLinc Yes 
Selectron Relay Yes 
Service Greeni Yes 
Simba Yes 
Sugar Market Yes 
TCS MasterCraft DevPlus Yes 
TCS OmniStore Yes 
Vergo Yes 
iTAC.MES.Suite Yes 

Integrations

Avatier Identity Anywhere No 
Cloud Inventory No 
CompuFACT No 
FacilityOS No 
Kodiak Hub No 
Longview Transfer Pricing No 
OnLearned No 
OneStock No 
OpenKey No 
PICO No 
ProLinc No 
Selectron Relay No 
Service Greeni No 
Simba No 
Sugar Market No 
TCS MasterCraft DevPlus No 
TCS OmniStore No 
Vergo No 
iTAC.MES.Suite No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/customer-experience-suite/crm

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/cloudsuite-public-sector

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

Government

Budgeting & Forecasting No 
Code Enforcement No 
Compliance Management No 
Fixed Asset Management No 
Inventory Management No 
License Issuance No 
Permit Issuance No 
Purchasing & Receiving No 
Self Service Portal No 
Taxation & Assessment No 
Utility Billing No 
Work Order Management No 

Public Works

Billing & Invoicing No 
Compliance Management No 
Contract Management No 
Customer Database No 
Document Management No 
Equipment Maintenance No 
Fixed Asset Management No 
Job Costing No 
Project Management No 
Service Request Management No 
Work Order Management No 

Alternatives

Alternatives