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features
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support

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Description

Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.

Description

Infor CloudSuite Industrial Enterprise serves as the essential technological foundation for transforming your business into a modern enterprise. It enhances performance and boosts efficiency in critical areas crucial to manufacturing organizations, including customer interactions, operational processes, and supply chain management. By streamlining productivity from administrative functions to production floors, it caters to both discrete and process manufacturers globally, whether deployed on-premises or in the cloud. With features ranging from advanced planning and material management to robust financial solutions, CloudSuite Industrial Enterprise provides manufacturers with a comprehensive package of tools necessary for their operations. This cloud-based service is engineered to simplify and automate intricate manufacturing workflows, making it an invaluable asset for companies seeking to thrive in a competitive landscape. Ultimately, the implementation of Infor CloudSuite Industrial Enterprise can lead to significant advancements in manufacturing efficiency and overall business performance.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

SkyStem ART Yes 
StarfishETL Yes 
A3 EDI Yes 
ADP Enterprise HR Yes 
ADP Learning Management Yes 
Ariane Systems Yes 
Glantus Yes 
HotelAppz Yes 
Kodiak Hub Yes 
NextGate Yes 
Procify Workflow Yes 
Radley EDI Solutions No 
Responder360 Yes 
Simba Yes 
Smart Demand Planner Yes 
TCS ADD Yes 
TCS MasterCraft TransformPlus Yes 
Vergo Yes 
e-PlanREVIEW Yes 

Integrations

SkyStem ART Yes 
StarfishETL Yes 
A3 EDI No 
ADP Enterprise HR No 
ADP Learning Management No 
Ariane Systems No 
Glantus No 
HotelAppz No 
Kodiak Hub No 
NextGate No 
Procify Workflow No 
Radley EDI Solutions Yes 
Responder360 No 
Simba No 
Smart Demand Planner No 
TCS ADD No 
TCS MasterCraft TransformPlus No 
Vergo No 
e-PlanREVIEW No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/customer-experience-suite/crm

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/cloudsuite-industrial-enterprise

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

ERP

Accounting Integration Yes 
Accounting Management No 
CRM Yes 
Dashboard No 
Distribution Management Yes 
Enterprise Asset Management Yes 
Financial Management Yes 
HR Management Yes 
Inventory Management Yes 
Order Management Yes 
Project Management Yes 
Purchase Order Management Yes 
Purchasing No 
Reporting/Analytics Yes 
Sales Management No 
Supply Chain Management Yes 
Warehouse Management Yes 

Manufacturing

Accounting Integration Yes 
ERP Yes 
MES Yes 
MRP Yes 
Maintenance Management Yes 
Purchase Order Management Yes 
Quality Management Yes 
Quotes/Estimates Yes 
Reporting/Analytics Yes 
Safety Management Yes 
Shipping Management Yes 

Manufacturing Execution

Document Management Yes 
Forecasting Yes 
Quality Control Yes 
Quote Management Yes 
Resource Management Yes 
Supplier Management Yes 
Supply Chain Management Yes 
Traceability Yes 

Production Scheduling

"What If" Scenarios Yes 
Automated Scheduling Yes 
Bottleneck Optimization Yes 
Capacity Planning Yes 
Constraint Scheduling Yes 
Job Scheduling Yes 
Material Planning Yes 
Priority-Based Scheduling Yes 
Quality Control Yes 

Supply Chain Management

Demand Planning Yes 
Electronic Data Interchange Yes 
Import / Export Management No 
Inventory Management Yes 
Order Fulfillment Yes 
Order Management No 
Sales & Operations Planning No 
Shipping Management Yes 
Supplier Management Yes 
Transportation Management Yes 
Warehouse Management Yes 

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