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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.

Description

Infor CloudSuite Distribution offers a wide range of integrated functionalities designed to enhance efficiency throughout your organization. With improvements rolled out every 30 days, the platform consistently evolves, allowing users to activate new features as they are released for even greater advantages. A user-friendly demand dashboard conveniently displays critical information, complemented by color-coded alerts to identify issues and exceptions quickly. Additionally, the Infor Implementation Accelerator provides established best practices to streamline the onboarding process. Users benefit from a wealth of training resources focused on the common operations within CloudSuite Distribution. The platform also includes an extensive array of services, such as kitting, light manufacturing, assembly, private labeling, warranty tracking, field service, and storeroom management, among others. Moreover, it empowers businesses to meet specific needs without altering the core solution, offering extensive options for personalization and configuration to suit diverse requirements. This adaptability ensures that companies can stay competitive and responsive to market changes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ADP Enterprise HR Yes 
ADP Onboarding Yes 
ADP Streamline Yes 
Canary Digital Tipping Yes 
Cloud Inventory Yes 
Eventix Yes 
Fracttal Yes 
Hudini Yes 
InterForm Yes 
Kleene Yes 
MeetingPackage Yes 
PICO Yes 
ProLinc Yes 
R Systems Yes 
Rayven Yes 
Service Greeni Yes 
SimpleLegal Yes 
TCS MasterCraft TransformPlus Yes 
TCS OmniStore Yes 
iTAC.MES.Suite Yes 

Integrations

ADP Enterprise HR No 
ADP Onboarding No 
ADP Streamline No 
Canary Digital Tipping No 
Cloud Inventory No 
Eventix No 
Fracttal No 
Hudini No 
InterForm No 
Kleene No 
MeetingPackage No 
PICO No 
ProLinc No 
R Systems No 
Rayven No 
Service Greeni No 
SimpleLegal No 
TCS MasterCraft TransformPlus No 
TCS OmniStore No 
iTAC.MES.Suite No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/customer-experience-suite/crm

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/cloudsuite-distribution

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

Distribution

Barcoding / RFID No 
Import / Export Management No 
Inventory Management Yes 
Order Management No 
Purchasing Yes 
Returns Management Yes 
Sales Forecasting No 
Shipping Management No 
Warehouse Management Yes 

ERP

Accounting Integration Yes 
Accounting Management Yes 
CRM Yes 
Dashboard No 
Distribution Management Yes 
Enterprise Asset Management No 
Financial Management No 
HR Management No 
Inventory Management Yes 
Order Management Yes 
Project Management No 
Purchase Order Management Yes 
Purchasing Yes 
Reporting/Analytics Yes 
Sales Management Yes 
Supply Chain Management No 
Warehouse Management Yes 

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