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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

InfoNgen is a text analytics solution and sentiment analysis tool that automatically uncovers actionable insights in mountains of data. To dramatically reduce the time required to make informed strategic decisions, your teams will be able to share, analyze, and share only critical information from both structured and unstructured data. InfoNgen's proprietary tools for sentiment analysis and text analytics allow you to uncover patterns, trends, and anomalies deep within your data. InfoNgen is the only product that combines its unique use cases with powerful features. This will empower your employees to make better decisions and get there faster. InfoNgen provides businesses with a powerful resource for finding critical information. It has pre-built industry taxonomies and customizable delivery options.

Description

Tailored questionnaires are crafted to deliver a customized experience across both mobile and desktop platforms. Customers provide valuable insights through their unstructured survey responses. The Text Analysis Tool leverages Artificial Intelligence methods to automatically interpret this feedback, helping you identify key aspects of the customer journey. By engaging customers, employees, and managers, you can enhance response times with automatic alerts regarding the customer journey sent via email or SMS. With the Close the Loop Chat feature, you can address the immediate needs of customer satisfaction survey responses effectively. Notably, this functionality enables companies to communicate directly with consumers through an integrated chat on the platform, while customers simultaneously receive email feedback that mimics a conversational format. This innovative approach not only improves engagement but also fosters a stronger connection between businesses and their customers.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
AWS Elemental Yes 
Dropbox Yes 
Google Cloud Document AI Yes 
Google Cloud Platform No 
JSON No 
Java No 
Microsoft OneDrive Yes 
Microsoft Power BI No 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
Node.js No 
PHP No 
Postman No 
Python No 
Ruby No 
Slack No 
VTEX No 
Zapier No 

Integrations

Salesforce Yes 
AWS Elemental No 
Dropbox No 
Google Cloud Document AI No 
Google Cloud Platform Yes 
JSON Yes 
Java Yes 
Microsoft OneDrive No 
Microsoft Power BI Yes 
Microsoft SharePoint No 
Microsoft Teams No 
Node.js Yes 
PHP Yes 
Postman Yes 
Python Yes 
Ruby Yes 
Slack Yes 
VTEX Yes 
Zapier Yes 

Pricing Details

Pricing per power user or API call tiers.
Free Trial Yes 
Free Version No 

Pricing Details

$50.99 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

EPAM Systems

Country

United States

Website

www.epam.com

Vendor Details

Company Name

binds.co

Founded

2015

Country

Brazil

Website

binds.co

Product Features

Enterprise Search

AI / Machine Learning Yes 
Faceted Search / Filtering Yes 
Full Text Search Yes 
Fuzzy Search Yes 
Indexing Yes 
Text Analytics Yes 
eDiscovery No 

Insight Engines

AI / Machine Learning Yes 
Augmented Analytics Yes 
Data Aggregation Yes 
Data Classification Yes 
Data Extraction Yes 
Data Source Connectors Yes 
Full Text Search Yes 
Intent Recognition Yes 
Multiple Data Sources Yes 
Search / Filter Yes 
Sentiment Analysis Yes 

Product Features

Complaint Management

Case Management No 
Complaint Classification No 
Corrective Actions (CAPA) No 
Customer Complaint Tracking No 
Feedback Management No 
Forms Management No 
Issue Tracking No 
Quality Assurance Management No 
Routing No 
Self Service Portal No 
Social Media Monitoring No 
Survey Management Yes 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis No 

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management Yes 

NPS

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