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features
design
support

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Write a Review

Description

InfoNgen is a text analytics solution and sentiment analysis tool that automatically uncovers actionable insights in mountains of data. To dramatically reduce the time required to make informed strategic decisions, your teams will be able to share, analyze, and share only critical information from both structured and unstructured data. InfoNgen's proprietary tools for sentiment analysis and text analytics allow you to uncover patterns, trends, and anomalies deep within your data. InfoNgen is the only product that combines its unique use cases with powerful features. This will empower your employees to make better decisions and get there faster. InfoNgen provides businesses with a powerful resource for finding critical information. It has pre-built industry taxonomies and customizable delivery options.

Description

Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
AWS Elemental Yes 
Dropbox Yes 
Freshchat No 
Google Cloud Document AI Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Microsoft OneDrive Yes 
Microsoft Outlook No 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
Slack No 
Stackreaction No 
WhatsApp No 
Zapier No 
Zendesk No 

Integrations

Salesforce Yes 
AWS Elemental No 
Dropbox No 
Freshchat Yes 
Google Cloud Document AI No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Microsoft OneDrive No 
Microsoft Outlook Yes 
Microsoft SharePoint No 
Microsoft Teams No 
Slack Yes 
Stackreaction Yes 
WhatsApp Yes 
Zapier Yes 
Zendesk Yes 

Pricing Details

Pricing per power user or API call tiers.
Free Trial Yes 
Free Version No 

Pricing Details

$99 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

EPAM Systems

Country

United States

Website

www.epam.com

Vendor Details

Company Name

SurveySensum

Founded

2018

Country

India

Website

www.surveysensum.com

Product Features

Enterprise Search

AI / Machine Learning Yes 
Faceted Search / Filtering Yes 
Full Text Search Yes 
Fuzzy Search Yes 
Indexing Yes 
Text Analytics Yes 
eDiscovery No 

Insight Engines

AI / Machine Learning Yes 
Augmented Analytics Yes 
Data Aggregation Yes 
Data Classification Yes 
Data Extraction Yes 
Data Source Connectors Yes 
Full Text Search Yes 
Intent Recognition Yes 
Multiple Data Sources Yes 
Search / Filter Yes 
Sentiment Analysis Yes 

Product Features

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Market Research

Benchmarking No 
Compensation Management No 
Data Management No 
Email / Online No 
Face-to-Face No 
Panel Management No 
Paper-Based No 
Phone-Based No 
Sample Management No 
Statistical Analysis No 
Survey Management No 

NPS

Survey

Custom Survey URLs No 
Data Analysis Tools Yes 
Email Marketing No 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching No 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video No 

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